Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Languages
Timeline
Generic

Roshany Azhar

Floral Park,USA

Summary

Results-oriented professional with significant experience at Swissport, emphasizing customer relations and operational management. Effective leader in team mentoring, resource optimization, and service quality enhancement. Proficient in conflict resolution and Microsoft Office Suite, contributing to successful organizational transformations and a collaborative environment.

Overview

5
5
years of professional experience

Work History

Supervisor

Swissport
03.2022 - Current
  • Oversee passenger handling and customer service, including managing documentation, baggage, and ensuring security compliance.
  • Resolve complex customer issues, negotiate with clients, and ensure a high-quality customer experience.
  • Lead, train, coach, and mentor staff, fostering a positive work culture and managing performance.
  • Optimize operational resources, manage overtime, and adhere to budgetary guidelines.
  • Identify and contribute to organizational change initiatives.

Customer Service Representative

UBS Arena
Elmont
01.2022 - 10.2022
  • Provided exceptional customer service to guests, addressing complaints, concerns, and compliments.
  • Managed access and crowd control within the arena.
  • Collaborated effectively as part of a team and demonstrated clear communication skills.
  • Functioned independently in a fast-paced, high-pressure environment.

Customer Service Representative

Target
Elmont
06.2020 - 12.2021
  • Delivered excellent customer service, maintaining composure and courtesy during challenging interactions.
  • Trained new associates on store procedures and customer service best practices.
  • Provided technical support to customers regarding products and services.
  • Maintained the sales floor, including executing price changes, setting up signs, and stocking/merchandising products.

Education

Bachelor of Arts - Criminology, Minor in Law

John Jay College of Criminal Justice
New York, NY
05.2025

Nassau Community College
Garden City, NY
05.2023

Skills

  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Research Databases
  • Leadership & Teamwork: Team Leadership, Training, Mentoring, Teamwork, Collaboration, Motivation
  • Customer Relations: Customer Service, Guest Relations, Conflict Resolution, Negotiation
  • Operational Management: Operational Efficiency, Resource Optimization, Budget Adherence, Time Management
  • Communication & Problem Solving: Critical Thinking, Problem Solving, Written and Verbal Communication
  • Languages: English, Hindi, Punjabi

Volunteer Experience

Cross Island YMCA, Assistant Trainer, Queens, 2018-09, 2019-08, Instructed children ages 5-17 in basic Jujitsu techniques, including rolls, falls, punches/kicks, and throws., Taught children various sports, including soccer, basketball, and volleyball.

Extracurricular Activities

National Society of Leadership and Success (NSLS): Participated in a program focused on career goal development, leadership skill enhancement, and professional networking. PGC (Peer Group Counselor): Assisted incoming freshmen in navigating and settling into a new school environment, organizing group activities for interaction.

Languages

Hindi
Native/ Bilingual
English
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Supervisor

Swissport
03.2022 - Current

Customer Service Representative

UBS Arena
01.2022 - 10.2022

Customer Service Representative

Target
06.2020 - 12.2021

Bachelor of Arts - Criminology, Minor in Law

John Jay College of Criminal Justice

Nassau Community College

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