Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshaun Terry

Davenport,IA

Summary

Dedicated hospitality and food and beverage industry professional with extensive experience in restaurant management. Proven track record of ensuring smooth operations and delivering exceptional customer service. Expertise in team collaboration, adapting to changing demands, staff training, inventory control, and conflict resolution. Recognized for reliability, strong leadership skills, and creating a positive workplace culture.

Overview

22
22
years of professional experience

Work History

Restaurant Supervisor

Hotel Pere Marquette
03.2025 - 06.2025
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.

Food and Beverage Manager

DoubleTree by Hilton
06.2023 - 07.2024
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained highest standards for beverage quality and service.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Managed inventory effectively, reducing waste and optimizing stock levels.

Lounge Bartender

Hyatt Place and Hyatt House East Moline/Quad Cities
04.2022 - 08.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Bartender

Combine
08.2021 - 12.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

Red Robin
09.2020 - 02.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Line Server/Orderly

U S Department of Justice
01.2018 - 01.2020
  • Greeted customers and served the food that was on the line, replace food trays on the line as needed, tear food line down at close, clean and sanitize station, cleaned offices, glass, dust, empty trash, vacuum, sweep and mop where needed

Server

Olive Garden
01.2017 - 01.2018
  • Greet guests, take orders, upsell menu when applicable, serve quality food, maintain high customer satisfaction rating

Checker, Food Server, Bartender, Personal Shopper

Vee Grocery Store
01.2016 - 01.2018
  • Serve food and cocktails in the Market Grille, check customers grocery items out, shop for online orders and deliver them to customers' homes

Server

Cracker Barrel
01.2014 - 01.2015
  • Serve guests in full service fast paced restaurant, ensure guest have excellent dining experience, encourage guests to shop in the gift shop, upsell food items

Server, Bartender, Banquet Server, Manager

Clock Tower Resort
01.2007 - 01.2011
  • Prepare table settings for the banquet department depending on efficiently following the banquet event order.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed and motivated employees to be productive and engaged in work.
  • Served food and beverages promptly with focused attention to customer needs.

Weight Loss Consultant

Jenny Craig Weight Loss Center
01.2003 - 01.2006
  • Implemented various behavior modification techniques to help clients overcome challenges related to emotional eating and unhealthy habits.
  • Contributed to a positive work environment by collaborating with team members in sharing insights, providing feedback, and supporting each other''s professional growth.
  • Counseled and coached clients during visits to offer solutions and support.
  • Improved clients'' overall health by providing guidance on nutrition, physical activity, and lifestyle changes.
  • Facilitated group meetings and workshops for increased accountability and community support among clients with similar goals.
  • Followed up with clients to answer questions and close sales.

Education

Bachelors - Criminal Justice

Upper Iowa University
Davenport, IA
01.2017

Associate of Applied Science - General Studies

Blackhawk College
Moline, IL
05-2013

Skills

  • Event catering
  • Revenue growth techniques
  • Crisis intervention
  • Behavioral health
  • Motivational interviewing
  • Client support
  • Serving
  • Cognitive behavioral therapy
  • Warehouse experience
  • Group therapy
  • Bartending
  • Application development expertise
  • Commercial cleaning
  • Shipping & receiving
  • Hospitality industry background
  • Data warehouse
  • Behavioral therapy
  • Cleaning
  • Individual / group counseling
  • Banquet experience
  • Collaborative team management
  • Guest relations management
  • Staff training
  • Team management
  • Team leadership
  • Guest relations
  • Customer service excellence

Timeline

Restaurant Supervisor

Hotel Pere Marquette
03.2025 - 06.2025

Food and Beverage Manager

DoubleTree by Hilton
06.2023 - 07.2024

Lounge Bartender

Hyatt Place and Hyatt House East Moline/Quad Cities
04.2022 - 08.2023

Bartender

Combine
08.2021 - 12.2022

Server

Red Robin
09.2020 - 02.2022

Line Server/Orderly

U S Department of Justice
01.2018 - 01.2020

Server

Olive Garden
01.2017 - 01.2018

Checker, Food Server, Bartender, Personal Shopper

Vee Grocery Store
01.2016 - 01.2018

Server

Cracker Barrel
01.2014 - 01.2015

Server, Bartender, Banquet Server, Manager

Clock Tower Resort
01.2007 - 01.2011

Weight Loss Consultant

Jenny Craig Weight Loss Center
01.2003 - 01.2006

Bachelors - Criminal Justice

Upper Iowa University

Associate of Applied Science - General Studies

Blackhawk College

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