Roshaun Wharton
Chicago,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Randstad
07.2020 - Current
- Successfully uploads digital files and data and Increased weekly production by 20%
- Organizes and archives records, documents and file paperwork
- Give detail-oriented administrative support to 30+ coworkers ensure efficient office operations
- Created, proofread, and edited various documents, presentations and reports, ensuring accuracy and adherence to company standards minimizing errors in communication materials by 85%
- Consults closely with supervisors regarding company needs and accomplish meeting weekly target goals
Floor Captain
HMSHost
08.2018 - 03.2020
- Aided management in monitoring the day-to-day activities of associates productivity, and conceptualized daily team goals to meet company needs
- Assessed and coordinated on-the-job training for associates
- Identified associate's strengths and expressed informative feedback that reflected on progress with individual development goals and business goals
- Directed and oversaw a team of 20
- Developed departmental objective, budgets, policies, procedures, and strategies that helped the business grow
Campus Security Officer (Internship)
St Xavier University
05.2018 - 08.2018
- Created and updated spreadsheets for monthly reports to upper management
- Inspected that cameras were set up around campus to ensure the safety of staff as well as students
- Encouraged Public safety dispatch center training which improved the safety on campus by 20%
- responded quickly to staff and residents concerns
- Performed assigned duties while meeting, and exceeding the Communitys care standards
Team Lead
Jewel Osco
05.2014 - 01.2018
- Developed and utilized opportunities that drove sales by 40%
- Effectively resolved customers complaints in which enhanced customer satisfaction score from 70 to a 85
- Executed training for 30+ team members that helped improved on the job performance
- Attained 95% accurate product knowledge in a high volume retail store
- Successfully managed production activities so all orders were shipped on time
Education
Bachelors in Law And Justice Administartion -
Western Illinois University
Macomb, IL07.2018
Associates of arts in Criminal Justice -
Harold Washington college
Chicago, IL05.2016
Skills
- Problem-solving
- Writing skills
- Leadership
- Filing
- Legal research
- Microsoft Outlook
- Proofreading
- Data analysis
- Office Administration
- Computer Skills
Timeline
Administrative Assistant
Randstad
07.2020 - Current
Floor Captain
HMSHost
08.2018 - 03.2020
Campus Security Officer (Internship)
St Xavier University
05.2018 - 08.2018
Team Lead
Jewel Osco
05.2014 - 01.2018
Bachelors in Law And Justice Administartion -
Western Illinois University
Associates of arts in Criminal Justice -
Harold Washington college
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