Roshaunda Carr
Waco
Summary
Dedicated Housekeeping Aide brings attention to detail and cleaning abilities to meet demanding standards. Thoroughly inspects spaces, cleans surfaces and restocks supplies. Trained in safe chemical handling and guest relations.
Dependable Housekeeping Aide with background in maintaining cleanliness and sanitation in various settings. Strengths include time management, multitasking, and quality control. Previous work shows commitment to high standards of cleanliness, customer service, and team collaboration. Have made significant contributions by implementing efficient cleaning schedules and methods resulting in improved guest satisfaction.
Overview
21
21
years of professional experience
1
1
Data entry
25
25
Customer service
2
2
Warehouse employee
1
1
Daycare worker
Work History
Housekeeping Aide
Marriot Hotel
Waco
08.2023 - 10.2023
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Removed trash from all guest rooms on a daily basis.
- Replenished consumable items such as coffee packets in the lobby area.
- Changed bed linens and made beds according to hotel standards.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Complied with safety rules set forth by management during daily operations.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Dusted furniture, fixtures, and other surfaces.
- Followed specific cleaning instructions provided by supervisors.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
Consumer Eligibility Specialist
MHMR
Waco
05.2021 - 05.2022
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Processed client applications in accordance with established guidelines.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Assisted clients with completing forms required for processing applications.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Customer Service Representative
S2G
Waco
10.2019 - 03.2020
- Positive energy and calming energy to customers who are upset about their account and helping them get a better solution for their problem.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided friendly customer service while navigating the system to assist them any issues.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Customer Service Cashier
Cefcostores
Waco
11.2019 - 02.2020
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided friendly customer service.
Customer Service Cashier
Cefcostores
Waco
03.2018 - 10.2018
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
Warehouse Picker
Walmart warehouse
Palestine
03.2003 - 11.2004
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Organized stockroom shelves to ensure efficient storage of products.
- Collaborated with team members on projects as needed.
- Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
- Packaged items securely in boxes, bags or other containers before shipping.
- Reported any damaged goods or errors in paperwork immediately to supervisor.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
Education
GED -
McLennan Community College
Waco, TX11-2023
Skills
- Cleaning and sanitizing
- Linen management
- Supply replenishment
- Surface dusting
- Safety compliance
- Attention to detail
- Time management
- Customer service
- Team collaboration
- Problem solving
- Organizational skills
- Effective communication
- Quality assurance
- Work ethic
- Interior window washing
- Dusting techniques
- Sanitization procedures
- Bathroom cleaning
- Housekeeping
- Polishing surfaces
- Restocking supplies
- Customer service-focused
- Laundry skills
- Health and safety compliance
- Cleaning techniques
- Focused and detail-oriented
- Multitasking and organization
- Mopping and sweeping
- Product knowledge
- Linen replacement
- Customer feedback management
- Quality assurance controls
- Sorting and washing laundry
- Safety protocols
- Hardworking
- Guest relations
- Resident support
- Supply inventory management
- Inventory control
- Teamwork
- Hospitality background
- Laundry management
- Customer-oriented
- Excellent oral and written communication
- Complex Problem-solving
- Cleaning and organizing
Languages
English
Full Professional
Affiliations
- I love to read in my spare time and I also write short stories.
About Roshaunda
- I am a people’s person and have a calming yet stern voice to express to clients everything they need to know about products.
- I have great communication skills
- I am a great problem solver
- I multitask very well under pressure and time management
References
References available upon request.
Timeline
Housekeeping Aide
Marriot Hotel
08.2023 - 10.2023
Consumer Eligibility Specialist
MHMR
05.2021 - 05.2022
Customer Service Cashier
Cefcostores
11.2019 - 02.2020
Customer Service Representative
S2G
10.2019 - 03.2020
Customer Service Cashier
Cefcostores
03.2018 - 10.2018
Warehouse Picker
Walmart warehouse
03.2003 - 11.2004
GED -
McLennan Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Worked [Number] overtime hours during the holiday season at the request of management.
- Promoted to [Job Title] for exceeding company goals and expectations for [Number] months.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Interests
Reading
Managing time wisely
Cooking
Volunteer
Time management
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