Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROSHAWN BOSTIC

Miami,FL

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Puttshack
02.2025 - Current


  • Greet guests with positive energy and get them excited to play
  • Assist with general cleanliness of the reception, cloakroom, and guest services area
  • Assist guests with checking in their belongings to the cloakroom
  • Assist guests with gameplay check in at the kiosks
  • Guide guests to seating areas and deliver menus
  • Answer questions and address any issues with a friendly demeanor
  • Comply with all safety and sanitation guidelines and procedures
  • Take direction and be a team player
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
  • Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated reservations and appointments using proprietary booking systems to optimize scheduling efficiency.

Host

Hard Rock Cafe
01.2025 - Current
  • Managed dining room layout to maximize efficiency of staff members.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Team Member

oakberry
07.2024 - 01.2025


  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Monitored food temperatures throughout preparation and storage to comply with food safety regulations.
  • Assisted in maintaining high standards of food safety and cleanliness during daily operations.
  • Trained new staff on operational procedures and menu knowledge for improved performance.
  • Managed inventory levels, restocking supplies to support seamless workflow.
  • Collaborated with team members to ensure efficient service and customer satisfaction.

Host

Lucky strike Miami
04.2024 - 10.2024
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Directed patrons to lounges and waiting areas.
  • Took reservations from patrons by phone or online.
  • Greeted and seated guests, ensuring a welcoming atmosphere consistent with brand standards.
  • Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
  • Assisted in implementing feedback mechanisms to improve service delivery and guest retention rates.
  • Supported special events by managing guest flow and enhancing event-specific experiences.

Facility Operations Team Member

Lifetime
07.2023 - 03.2024
  • Operated and maintained fitness equipment to ensure optimal functionality for member use.
  • Monitored facility cleanliness and safety standards, addressing issues proactively to enhance member experience Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks
  • Washes, folds, and stocks member towels and ensures the locker rooms are neat, and orderly
  • Ensures the usage of locker room consumables, cleaning products, and chemicals follow the amount prearranged by the department budget
  • Responds to member inquiries regarding Life Time products, services, policies and procedures.

Cashier

Pollo Tropical
02.2021 - 07.2022
  • Collect customer payments and return proper change to customers through use of cash
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Miami Dade College
Miami, FL
07.2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Waste management
  • Lockout and tagout procedures
  • Power tool operation
  • Safety compliance
  • Teamwork and collaboration
  • Customer service
  • Patience and empathy

Certification

• CPR, and AED Certification.

• SafeServ Certified

  • Alcohol Service Certification (TIPS).


Timeline

Receptionist

Puttshack
02.2025 - Current

Host

Hard Rock Cafe
01.2025 - Current

Team Member

oakberry
07.2024 - 01.2025

Host

Lucky strike Miami
04.2024 - 10.2024

Facility Operations Team Member

Lifetime
07.2023 - 03.2024

Cashier

Pollo Tropical
02.2021 - 07.2022

High School Diploma -

Miami Dade College

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