Summary
Work History
Overview
Education
Skills
Timeline
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Roshawn Hill

Cockeysville,MD

Summary

Dynamic professional Manager, excelling in team leadership and problem-solving. Spearheaded process improvements that streamlined operations, enhancing productivity and reducing costs. Skilled in staff training and fostering employee relations, achieving higher retention rates while ensuring compliance and safety across all operations.

Work History

Operations Manager

Atomoco Petroleum
11.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Oversaw daily operations, ensuring adherence to safety and compliance regulations.
  • Streamlined supply chain processes, reducing lead times and enhancing efficiency.

Senior Customer Account Manager - Procurement

IZI Medical Products
07.2015 - 11.2023
  • Streamlined account management processes for improved efficiency and productivity.
  • Managed high-profile accounts, maintaining strong relationships and delivering superior service levels.
  • Negotiated contract renewals successfully, securing ongoing business with key accounts.
  • Conducted quarterly business reviews with clients to analyze performance metrics and identify areas for improvement.
  • Coordinated logistics operations to ensure timely delivery of goods while maintaining appropriate inventory levels.
  • Reduced lead times, negotiated contracts with key suppliers to secure favorable terms and conditions.
  • Collaborated with cross-functional teams to develop robust procurement strategies aligned with organizational goals.
  • Enhanced supplier relationships by implementing strategic sourcing initiatives and effective negotiation tactics.
  • Aligned clients with appropriate resources within the company to ensure they received optimal support.
  • Delivered informative presentations at client meetings, providing updates on relevant products or services.
  • Evaluated existing processes and implemented improvements that led to enhanced overall team performance.

Foreclosure Processor

Morris, Hardwick, and Schneider
12.2009 - 06.2015
  • Managed foreclosure documentation processes, ensuring compliance with legal requirements and company policies.
  • Coordinated communication between mortgage servicers, attorneys, and clients to facilitate timely resolutions.
  • Reviewed and analyzed loan files for accuracy, identifying discrepancies and initiating corrective actions.
  • Implemented workflow improvements that enhanced processing efficiency and reduced turnaround times.
  • Trained junior staff on foreclosure procedures, fostering knowledge sharing and team development.
  • Led cross-functional meetings to address complex case issues, driving collaborative problem-solving efforts.

Overview

16
16
years of professional experience

Education

MBA - Business Administration And Management

University of Maryland, Baltimore
Baltimore, MD
05-2027

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Planning and implementation

Timeline

Operations Manager

Atomoco Petroleum
11.2023 - Current

Senior Customer Account Manager - Procurement

IZI Medical Products
07.2015 - 11.2023

Foreclosure Processor

Morris, Hardwick, and Schneider
12.2009 - 06.2015

MBA - Business Administration And Management

University of Maryland, Baltimore