Roshawn Kness
security
NORTH LAS VEGAS,NV
Summary
Organized team contributor experienced in managing multiple projects while ensuring accuracy and meeting deadlines. Leveraged time management and problem-solving skills to drive team success through adaptability and swift learning. Focused on contributing to organizational growth and achieving goals.
Overview
12
12
years of professional experience
Work History
Airlift/Special Mission Aircraft Maintenance
USAF
Little Rock, AR
12.2019 - 08.2026
- Diagnosed mechanical failures using diagnostic tools and visual inspections.
- Repaired engines, brakes, suspension, and drivetrain components.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored premises to detect suspicious activity and maintain safe environment.
- Monitored surveillance systems and identified suspicious activity for prompt response.
Customer Service
Elm Locating & Utilities Services
Las Vegas, NV
05.2017 - 03.2018
- As a customer service employee, I have three main jobs: Informed customers about scheduled gas service restoration, Executed replacement of old gas meters with new ones, and Installed gas meters and ensured compliance with safety standards.
- Informed customers of upcoming visits to restore gas service, completing a 7-step safety inspection of appliances to ensure leak-free operation.
- Executed gas meter exchanges by replacing old meters with new ones and addressing any leaks identified during the process.
- For on6’s, I build the gas meter on newly built houses in construction zones. After I’m done building the new gas meter I go inside and check all the gas lines for any leaks, I also place important information tags on water heaters, the furnaces and also put on shut off valves on gas lines that haven’t been opened yet.
- Coordinated with construction teams to restore gas service following repairs to impacted gas lines.
- I went through a 3 week course to become certified in my field of work.
- Job Title: Customer Service
Cashier/ Customer Service
Sweet Poke December 2016
Las Vegas, NV
06.2016 - 12.2016
- Greeting customers as they come in and helping them decide what kind of meal they wanted.
- In any down time, I was following the cleaning duties posted on the wall and if everything was down we’d have to find something else to do.
- As with my other duties, refilling condiments such as sauces, dried veggie chips, wasabi, and main produce.
- Closed the facility by sweeping, mopping, and cleaning counters and windows.
Cashier
Taco Bell
Butte, MT
11.2015 - 01.2016
- Greeting customers and helping them by giving them suggestions or describing to them the contents of the burritos.
- Cleaning the fountain stations, cleaning the lobby during any of my free time, and cleaning the bathrooms.
- When close to the end of my shift I would go over all my cleaning duties but on occasion would have to stop to help customers, when I was done with all my duties I would wait till closing time and go and lock all the doors. After signing out of the register I would have to go countdown my till in the manager’s office and be done for my shift.
- Greeted guests promptly and delivered courteous front-counter service.
Dishwasher/ Busser
Park N Main Café
Butte, MT
08.2015 - 11.2015
- Cleaning dishes and maintaining the dining area for new arriving customers.
- I would bus tables and occasionally give customers directions to other shops and monumental sites in the city.
Cashier/Customer service
The Frozen Moose
Butte, MT
07.2014 - 08.2015
- Performed front desk work such as answering phone calls, tending to the store by keeping it clean, stocking fresh supplies for the next day, and running the store by myself.
- Helping customers and regulars if they were dissatisfied and greeting customers as they enter the store. After closing and finishing all of my duties I would have to count down, the till documenting profit gains and losses.
- Making sure yogurt machines were properly working and functionally for the customer. On holidays I would be tasked with making a festival flavor of yogurt for that holiday.
- Job title: Cashier/Customer service
Education
High School Diploma -
Arbor View High School
Las Vegas, NV01-2014
Associate of Science -
Montana Tech The University of Montana
Butte, MT01-2017
Skills
- Customer service experience
- Microsoft Office proficiency
- Safety protocols
- Teamwork and collaboration
- Crisis management
- Situational awareness
Timeline
Airlift/Special Mission Aircraft Maintenance
USAF
12.2019 - 08.2026
Customer Service
Elm Locating & Utilities Services
05.2017 - 03.2018
Cashier/ Customer Service
Sweet Poke December 2016
06.2016 - 12.2016
Cashier
Taco Bell
11.2015 - 01.2016
Dishwasher/ Busser
Park N Main Café
08.2015 - 11.2015
Cashier/Customer service
The Frozen Moose
07.2014 - 08.2015
High School Diploma -
Arbor View High School
Associate of Science -
Montana Tech The University of Montana