Overview
Work History
Education
Timeline
Generic

Roshawn L. Marshal

Cibolo,TX

Overview

13
13
years of professional experience

Work History

Medical Support Assistant

Brook Army Medical Center 40 W/H
12.2024 - Current
  • Perform the full range of receptionist, recordkeeping and clerical duties within the ambulatory setting
  • Enter, manipulate and/or retrieve information and data from automated systems utilized by MTF
  • Type routine correspondence using various automation systems
  • Complete request forms for individual patient orders, blood work and other requests
  • Maintain and enter patient appointment schedules for the clinic/practice
  • Schedules appropriate patient appointments
  • Receive patients and visitors as the initial point of contact, in person or telephonically
  • Ensures eligibility for care, and contacts Patient Administration for verification
  • Verify Patient Insurance/OHI
  • Responsible for the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests
  • Effectively communicates with patient and their care team
  • Reconcile end-of-shift/end-of-day processing and reports
  • Respond to emergency calls and follows communication procedures to include operating emergency phone lines, public announcement
  • Systems, and emergency alarms
  • Clearly communicates with associated parties during emergency related operations
  • S: Jessica Kaylor
  • 40 W/K

Medical Consult Manager

Brook Army Medical CT/Chenega 40W/H
06.2024 - 12.2024
  • Receive rapid intake of clinical consult support requests via phone, voice over internet protocol, custom web form, or other request modality deemed necessary by the Government and route promptly and appropriately
  • Facilitate the rapid transfer of relevant clinical and operational information from the requester to the specialty provider
  • Understand the originating site operational limitations and military operational environmental factors
  • Execute tasks expediently despite limited or ambiguous information
  • Assist requester with identifying needs so that requests are properly routed within appropriate time frame
  • Maintain patient privacy and confidentiality
  • Consult with other individuals and organizations to include other hospital services
  • Perform data entry and database maintenance and manipulation
  • Recognizes potential problems and assists in the resolution of problems to ensure continuous project operation
  • Apply critical thinking when operationally appropriate to assist with patient triage and evaluation to recommend appropriate clinical resources readily available in the Military health system
  • Responsible for collecting, maintaining, and tracking referrals using an automated External Referral Access database
  • Keep abreast of policy changes, current health care information and maintains pertinent records and files
  • Provide essential office automation support and production
  • Uses knowledge of the capabilities, operating characteristics, and advanced functions of a variety of different software types to improve the efficiency and/or effectiveness of office operations
  • Maintain electronic and paper files of information for later retrieval as appropriate
  • Identify problems and shortages of specialty care to the supervisor
  • Assist the supervisor with preparing reports, monthly statistical data, identifying trends, and review process for management
  • Collect and integrate data from various types of software, to include CHCS, AHLTA, MHS Genesis, and MS Office (Excel, Word, Outlook, and PowerPoint)
  • Understand emergency medicine, anatomy and physiology, and military medicine clinical and operational terminology, abbreviations, and jargon; properly addresses requester needs and routes to correct specialty provider within appropriate time frame
  • Other duties as assigned
  • S: Michelle Lorenzo
  • P:660-624-7612
  • 40 W/K

PBX Operator, GS-04 Step6

South Texas Veterans Health Care System 40 W/H
04.2023 - 01.2024
  • Directs incoming calls to proper destination
  • Supplies information as required
  • Initiates prompt and accurate response to receive Code Blue medical emergency or Code Green psychiatric emergencies
  • Operates agency telephone system/switchboard to receive and connect incoming and outgoing calls
  • Routes the calls to their proper destination and provides telephone and organizational information to callers
  • Interviews incoming caller to determine the proper routing of the call
  • Places outgoing toll calls and accurately records time, charges, and other pertinent information
  • Responsible for maintaining a roster of key personnel to contact in the event of an emergency situation
  • Responsible for alerting the Code Blue and Code Green teams when notified of a medical emergency
  • Responsible for the Fire Alarm System for notification of all key personnel when activated
  • Monitors and maintains log for telephone alarms, power alarms, and notifies appropriate personnel immediately in accordance with VA Health Care System Policy
  • S: Allen, Yvonne
  • P:210-254-5738
  • 40 hours/week

Human Resource Specialist, GS-203-5 Step1

Department of the Air Force 40 W/H
07.2020 - 05.2022
  • Process Request for Personnel Action (RPA) which include resignation, transfers, removals, termination, sponsor relocation, name change, leave without pay (LWOP), group time off award, individual cash award, service computation date (SCD), and Veteran Preference for RIF
  • Input employee information into the Defense Civilian Personnel Data System (DCPDS)
  • Review RPAs for accuracy of the agency code, and to ensure all documents are completed and attached
  • Properly create tickets in Right Now Technology (RNT) for documentation
  • Update appropriate data system to ensure accurate tracking of RPAs
  • Establish electronic and/or hard copy case files to maintain RPA documentation
  • Review the Electronic Official Personnel Folder (OPF) to determine periods of previous civilian and/or military service, reserve time, non-appropriate fund service, and leave without pay in calculating service computation dates
  • (P) N/A
  • 40 hours/week

Customer Service Representative

Goodwill Industries of San Antonio/TFCS Total Force Service Center
10.2017 - 07.2020
  • Advise and assist employees with all aspect of the Federal Employee Health Benefits (FEHB), Federal Group Life Insurance (FEGLI), Thrift Savings Plan (TSP), and the Federal Employees Dental and Vision Insurance Program (FEDVIP)
  • Provide status on USAJOBS through a staffing database
  • Prepare and conduct training briefings
  • Prepare benefit updates for employees
  • Determine eligibility for retirement
  • Counsel employees on retirement and other benefits
  • Review benefits forms for completeness and accuracy
  • Process health benefits changes, life insurance changes, and retirements
  • Initiate correspondence to employees reaching mandatory retirement
  • Train new employees on office processes and procedures
  • Perform special projects and duties as assigned
  • S: Staci Reece
  • P:1800-525-0102
  • 40 hours/week

Pharmacy Tech

CVS/Caremark/Maxim Healthcare 40 W/H
12.2016 - 09.2017
  • Review requests made by physicians and pharmacies for use of prescription drugs that are non-formulary, having prior authorization requirement, have exceeded quantity
  • Perform coverage determination for prescription drugs against established criteria on any prior authorization request
  • Meet department and CMS standard for pr-authorization and overrides for member
  • Communicate with doctor’s office via telephone and fax
  • Receive incoming calls and fax from members, providers and other departments
  • Provide superior customer service that supports company policies, values, quality and standard
  • P:(410)910-2139, May Contact
  • 40 hours/week

Supervisor/Power Zone

Department of the Army (AAFES) Army Air force Exchange
10.2015 - 11.2016
  • Train new associates to properly handle register transactions, fill out credit applications, open and close the department
  • Ensure the department followed standards set by sale planners such as placement of new merchandise
  • Utilize new merchandise to increase sales
  • Record floor maps for the department to ensure floor changes are more efficient
  • Record sale and credit goals for the department
  • Also reviewed these goals with associates
  • Change department schedule for associates to follow credit and sale events
  • Supervise the drapery department within the department which was a commission department
  • Handles any difficult returns or customer complaints within my department
  • Act as manager of the day for the entire store that focused on customer service and ensuring credit goals were made for the store
  • Ensure customer service was a priority for associates and the department
  • Prepare schedule for employees
  • S: Mrs
  • Lance
  • P: (804)861-3037, May Contact
  • 40 hours/week

Medical Assistant/Internship

Tri-Cities Gastroenterology
02.2014 - 04.2015
  • Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information, sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments, verifying and updating demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture, logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner, taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts, checking and responding to voicemail, responsible for incoming and outgoing faxing and distribution, monitoring and/or manage multiple reports, lists and suspense to include but not limited to: electronic wait list, unseen report, recall reminders, open encounters/EARRS, NEARS, Veteran Choice List, missed opportunity report, consult management and tracking
  • Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources
  • Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model
  • Answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN Clinical Contact Center, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Escort patient (15 +daily) to exam room upon arrival, applying time management skills
  • Adhere to daily schedule
  • Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address concerns to relay to physician
  • Successfully administer injectable vaccination
  • Gather equipment for and assist physician in performing strep test, flu swab, and blood draw
  • S: Becky Suitt
  • P: (804)681-0556, May Contact
  • 40 hours/week

Human Resource Specialist

Department of the Army US Army/General Dynamics
10.2014 - 02.2015
  • Analyze, research, and identify problems, applying the necessary course of actions to update information in the DEERS system for military and civilian to receive the correct document
  • Use the DEERS database to verify eligibility of military, retired and dependent personnel
  • Input required data into the real time Automated Personnel Identification System and the military RAPIDS system
  • Provide military ID card administrator with all the information needed to issue appropriate ID card to an applicant
  • S: Mrs
  • Covington
  • P: (804)765-7636, May Contact
  • 40 hours/week

Human Resource Specialist, GS-4-0203 Step2

Department of the Army
08.2011 - 06.2013
  • Analyze, research, and identify problems, applying the necessary course of actions to update information in the DEERS system for military and civilian to receive the correct document
  • Use the DEERS database to verify eligibility of military, retired and dependent personnel
  • Input required data into the real time Automated Personnel Identification System and the military RAPIDS system
  • Provide military ID card administrator with all the information needed to issue appropriate ID card to an applicant
  • S: Tyrone Paisley
  • P: (706)718-2159, May Contact
  • 40 hours/week

Education

Associates of Applied Medical Science - Medical Assistant

Chester Career College
Chester, VA
09.2012

Graduation Diploma - undefined

Theodore Roosevelt High School
San Antonio, TX
06.1991

Timeline

Medical Support Assistant

Brook Army Medical Center 40 W/H
12.2024 - Current

Medical Consult Manager

Brook Army Medical CT/Chenega 40W/H
06.2024 - 12.2024

PBX Operator, GS-04 Step6

South Texas Veterans Health Care System 40 W/H
04.2023 - 01.2024

Human Resource Specialist, GS-203-5 Step1

Department of the Air Force 40 W/H
07.2020 - 05.2022

Customer Service Representative

Goodwill Industries of San Antonio/TFCS Total Force Service Center
10.2017 - 07.2020

Pharmacy Tech

CVS/Caremark/Maxim Healthcare 40 W/H
12.2016 - 09.2017

Supervisor/Power Zone

Department of the Army (AAFES) Army Air force Exchange
10.2015 - 11.2016

Human Resource Specialist

Department of the Army US Army/General Dynamics
10.2014 - 02.2015

Medical Assistant/Internship

Tri-Cities Gastroenterology
02.2014 - 04.2015

Human Resource Specialist, GS-4-0203 Step2

Department of the Army
08.2011 - 06.2013

Graduation Diploma - undefined

Theodore Roosevelt High School

Associates of Applied Medical Science - Medical Assistant

Chester Career College

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Roshawn L. Marshal