Roshawn Marshal
Cibolo,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADDICTION STUDIES & MENTAL HEALTH TECHNICIAN INTERNSHIP
ACTS-Adult Day & Activity Center
San Antonio, TX
05.2026 - 07.2026
- Provided direct care and support to individuals with substance abuse and mental disorders, promoting recovery and well-being.
- Monitored patient behavior to facilitate daily activities and effectively assisted with crisis intervention and de-escalation.
- Monitor patient behavior to facilitate daily activities and assist with crisis intervention and de-escalation.
- Conduct routine safety checks and de-escalation techniques during emotional or behavioral crisis.
- Assisted patients with daily living activities and meal hygiene while maintaining a clean and structured facility environment.
- Led rehabilitation support group sessions to foster recovery and peer support., recreation activities, and 12-step support program.
Medical Consultant Manager
Chenega Corporation
San Antonio, Texas
05.2024 - 12.2025
- Managed rapid processing of incoming calls, web forms, and requests for Virtual Medical Operations Center (VMOC), ensuring timely responses to urgent medical needs.
- Served as primary point of contact for military members seeking real-time medical assistance, providing critical support during emergencies.
- Route requests promptly maintain patient privacy and facilitate quick data transfer between requester and specialty, rapid transfer of relevant clinical and operational information from the requester and specialty provider.
Medical Support
Brook Army Medical Center
San Antonio, TX
12.2024 - 03.2025
- Coordinate and schedule patient appointments with various clinics or other medical treatment facilities.
- Receive patient and visitors' initiative to contact in person or telephonically.
- Managed electronic and paper patient records through MHSGENESIS to ensure accurate and up-to-date information.
- Coordinated and scheduled patient appointments with various clinics and medical treatment facilities to streamline patient access to care.
PBX OPERATOR 9S-04 STEP 6
Seeoutsid Aud. Murphy
San Antonio, TX
04.2023 - 01.2024
- Directed incoming calls to appropriate destinations, ensuring efficient communication flow.
- Supplied accurate information to callers, enhancing service quality and satisfaction.
- Direct incoming calls to proper destination.
- Route the call to their proper destination and provide telephone and organizational information to callers.
- Coordinate internal and external responses to alarms by using electronic paging, overhead paging, or telephone.
- Coordinated internal and external responses to alarms using electronic paging, overhead paging, and telephone, ensuring swift action during emergencies.
- Maintain up-to-date telephone and electronic pager list.
- Completed various special projects to support team objectives.
Human Resource Assistant
Randolph Air Force Base
Randolph, TX
07.2020 - 01.2022
- Provide clerical and technical support for HR operations including processing personnel actions, maintaining records, and assisting with requirements.
- Review RPA for accuracy of the agency code and to ensure all documents are completed and attached.
- Processed support tickets using RightNow Technology RNT for accurate documentation.
- Updated data systems to ensure accurate tracking of RPAs, facilitating streamlined HR processes.
- Established electronic and hard copy case files to maintain organized RPA documentation for easy access.
Customer Service
Goodwill Industries
San Antonio, TX
10.2017 - 07.2020
- Respond to a high volume of inbound inquiries via calls, email, and chat.
- Advise and assist employees with all aspects of the Federal Employee Health Benefits (FEHB), Federal Group Life Insurance (FGLI), Thrift Savings Plan (TSP), and the Federal Employees Dental and Vision Insurance Program (FEDVIP).
- Advised and assisted employees with Federal Employee Health Benefits (FEHB), Federal Group Life Insurance (FGLI), Thrift Savings Plan (TSP), and Federal Employees Dental and Vision Insurance Program (FEDVIP) to ensure informed decision-making.
- Provide status on USAJOBS through a staffing database.
- Provided updates on USA JOB status through a staffing database, facilitating timely access to information for applicants.
- Process health benefits changes, insurance changes, and retirements.
- Updated employee benefits information to reflect changes and new offerings. for employees.
- Assessed employee qualifications for retirement benefits based on established criteria. for retirement.
- Provide status on USA JOB through a staffing database.
- Prepare and conduct training briefings.
- Prepare benefit updates for employees.
- Train employees on office processes and procedures.
- Conducted training sessions to educate employees on office processes and procedures. on office processes and procedures.
- Executed various special projects to support organizational goals and initiatives. and duties as assigned.
Pharmacy Tech
CVS/Caremark/Ma Healthcare
San Antonio, TX
12.2016 - 09.2017
- Answered incoming calls and corresponded with doctor's office, pharmacist, and patient to clarify information and resolve missing documentation.
- Reviewed and processed insurance requests for medications to ensure timely patient access.
- Verified coverage and clinical documentation from healthcare provider to facilitate accurate medication dispensing.
- Maintain a complete and accurate record of case review.
- Transfer clinical questions and non-standard cases to the pharmacist for final judgement.
- Adhere to strict state federal and company guidelines for processing prior authorization and determination.
SUPERVISOR/POWERLINE/CUSTOMER SERVICE
Department of the Army/AAFES
Fort Lee, VA
10.2015 - 11.2016
- Trained new associates to handle register transactions, process credit applications, and manage department operations.
- Ensure the department follows standards set by sales planners such as placement of new merchandise.
- Ensure the department followed standards set by sales planners such as placement of new merchandise.
- Utilize new merchandise to increase sales.
- Record sales and credits goals for the department.
- Also review these goals with associates.
- Adjusted scheduling for associates to align with credit and sales events for associates to follow credit and sales events.
- Record room maps for the department to ensure floor changes are more efficient.
MEDICAL ASSISTANT/INTERNSHIP
Tri-City Gastroenterology
San Antonio, TX
02.2014 - 04.2015
- Scheduled and cancelled patient appointments, entered no-show and cancellation information, and provided patients with notifications, instructions, and reminders upon arrival.
- Verified appointments, updated demographics, processed co-pays and preauthorizations, logged information in automated phone system, managed multi-line calls, recorded accurate messages, and monitored incoming and outgoing faxes and reports including electronic waitlists and missed opportunities.
- Provided specialized administrative support using various clinical workflow processes to enhance access to care across multiple clinics and specialties.
- Escort patient (15+ daily) to exam room upon arrival applying time management skills. Adhere to daily schedule.
- Scheduling, cancelling, scheduling patient appointments, and/or consults entering no-show information and appointment cancellation information, appending notifications, instructions, and reminders/cancellations to patients, checking patients arriving or them.
- Escorted patients to exam rooms to ensure timely medical consultations. (15+ daily) to exam room upon arrival applying time management skills. Adhere to daily schedule.
- Verified patient medical history and insurance coverage, recorded vital signs, and communicated patient concerns to physician.
- Specialized administrative support and the flexible use of a wide range of clinical workflow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Gathered necessary medical equipment to assist physician during procedures. and assist physician in performing chest, flu, swab, and blood draw.
Education
Associate of Applied Science - Addiction Studies & Mental Health
The College of Health Care Professions
San Antonio, TX07.2026
Associate of Science - Medical Assistant
Chester Career College
Chester, VA09.2014
Skills
- Patient care
- Crisis intervention
- Medical record maintenance
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Telephonic communication
Certification
- Nationally Certified Psychiatric Technician
- American Association of Psychiatric Technicians
- Crisis Prevention & Intervention
- BLS Basic Life Support, CPR Adult, Child, Infant Choking, AED, First Aid.
AWARD
Going Above and Beyond Award JBSA Randolph, 2018-06 - 2018-07, Going Over and Above Award, Cash Award JBSA Randolph, 2021-01 - 2021-06, Exceptional Performance Award
SUMMARY QUALIFICATIONS
- Documentation of medical records.
- Scheduling, booking patient appointments, and coordinating referrals.
- Communication, answering phones, calls, and returning patient calls.
- Vitals signs measuring blood pressure, pulse, weight, and temperature.
- Drawing blood, collecting samples, and performing lab and/or diagnostic tests.
Timeline
ADDICTION STUDIES & MENTAL HEALTH TECHNICIAN INTERNSHIP
ACTS-Adult Day & Activity Center
05.2026 - 07.2026
Medical Support
Brook Army Medical Center
12.2024 - 03.2025
Medical Consultant Manager
Chenega Corporation
05.2024 - 12.2025
PBX OPERATOR 9S-04 STEP 6
Seeoutsid Aud. Murphy
04.2023 - 01.2024
Human Resource Assistant
Randolph Air Force Base
07.2020 - 01.2022
Customer Service
Goodwill Industries
10.2017 - 07.2020
Pharmacy Tech
CVS/Caremark/Ma Healthcare
12.2016 - 09.2017
SUPERVISOR/POWERLINE/CUSTOMER SERVICE
Department of the Army/AAFES
10.2015 - 11.2016
MEDICAL ASSISTANT/INTERNSHIP
Tri-City Gastroenterology
02.2014 - 04.2015
Associate of Applied Science - Addiction Studies & Mental Health
The College of Health Care Professions
Associate of Science - Medical Assistant
Chester Career College