Roshawn Mosley
Bessemer,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
T-Mobile Contact Center
02.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative
Wells Fargo & Company
02.2021 - 04.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
City Mail Carrier
USPS
08.2018 - 02.2021
- Provided customer service regarding postal regulations and services.
- Responded to customer inquiries about postal services or regulations.
- Ensured proper handling of valuable documents or fragile items.
- Assisted in loading and unloading trucks with parcels and other mail items.
- Conducted regular checks of mailbox locks along the route.
PCT Preceptor
UAB WEST
05.2016 - 07.2018
- Provided support to preceptors by participating in meetings regarding changes in policy or procedure implementation.
- Observed interactions between preceptors and PCTs during rounds or bedside teaching sessions.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
- Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Conducted performance evaluations of PCTs, providing constructive feedback and addressing areas of improvement.
Education
Certificate - Medical
Jeremiah Hope Academy
Birmingham, AL06-2017
High School Diploma -
Wenonah High School
Birmingham, AL05-2012
Skills
- Sales Closing
- Account Updating
- Customer Relationship Management
- Call Control
- Complaint Resolution
- Quality Assurance
- Call Center Operations
- Training Experience
- Customer Communications
- Gathering Information
Timeline
Call Center Customer Service Representative
T-Mobile Contact Center
02.2024 - Current
Call Center Representative
Wells Fargo & Company
02.2021 - 04.2023
City Mail Carrier
USPS
08.2018 - 02.2021
PCT Preceptor
UAB WEST
05.2016 - 07.2018
Certificate - Medical
Jeremiah Hope Academy
High School Diploma -
Wenonah High School
Similar Profiles
Osman GhafoorOsman Ghafoor
Sales and Retention Core Skills at Capita / Tesco Mobile Contact CentreSales and Retention Core Skills at Capita / Tesco Mobile Contact Centre
RACHEL SOWERSRACHEL SOWERS
Patient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact CenterPatient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact Center
ANATHI BARNABASANATHI BARNABAS
Call Center Representative at Contact Center Infrastructure (CCI) Call CenterCall Center Representative at Contact Center Infrastructure (CCI) Call Center
Kamya StarksKamya Starks
Behavior Interventionist at Children's of Alabama HospitalBehavior Interventionist at Children's of Alabama Hospital
Katressa BoykinsKatressa Boykins
Delivery Driver at AmazonDelivery Driver at Amazon