Summary
Overview
Work History
Education
Skills
Timeline
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ROSHAWNDA FORD

Oakland,CA

Summary

Results driven and detail-oriented professional who can work with all levels of staff, can comprehend detailed instructions and can identify issues and quickly present solutions. Experience ensuring quality standards are maintained, providing customer service and working in a constantly changing environment.

Overview

16
16
years of professional experience

Work History

Medical driver/Patient Transporter

Provado
Oakland , Ca
03.2024 - 07.2024
  • Planned and coordinated patient transportation services, providing efficient and safe transport for patients to medical appointments.
  • Maintained cleanliness of vehicles during shifts; cleaned interior and exterior surfaces on a regular basis according to established schedule.
  • Managed multiple tasks simultaneously while remaining organized under pressure; demonstrated ability to prioritize responsibilities effectively.
  • Responded quickly to requests for emergency transportation services within designated time frames.
  • Demonstrated strong customer service skills when interacting with patients, their families and healthcare providers.
  • Proficient in the use of medical equipment, including wheelchairs, stretchers, oxygen tanks and other devices necessary for patient comfort and safety.

RECEPTIONIST

Security Kaiser
San Leandro , Ca
05.2023 - 11.2023
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Greeted visitors warmly and ensured they had a positive experience
  • Answered phones professionally in accordance with organizational protocols
  • Assisted with administrative tasks such as filing documents, copying materials
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Maintained accurate records of all incoming calls, messages, and visitors
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Assisted in resolving customer complaints and disputes
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Ensured reception area was clean at all times and stocked with necessary supplies
  • Managed daily calendar appointments for staff members
  • Processed incoming mail and packages accurately and promptly
  • Used sign-in sheets and other check-in procedures to track visitors on premises
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Processed incoming and outgoing documents via electronic methods and systems
  • Maintained office and faculty supplies to keep optimum stock on hand
  • Monitored office supplies inventory and placed orders when necessary.

TEACHER'S ASSISTANT

Little posh Academy
02.2023 - 05.2023
  • Monitored student progress, providing feedback and support as needed
  • Took attendance and kept track of evaluations and paperwork
  • Supervised students during lunch periods, recesses, assemblies, and other special events
  • Assured that safety rules were observed and guarded against accidental injury
  • Communicated regularly with parents regarding their child's academic progress and behavior in the classroom
  • Helped to explain assignments and test instructions to boost student comprehension
  • Utilized technology-based teaching strategies to increase student engagement and understanding
  • Helped students develop problem-solving skills
  • Responded promptly to parents' inquiries via phone or email in a courteous manner
  • Supervised children during outdoor playtime, ensuring safety at all times
  • Assisted in preparing meals for the children according to nutritional guidelines
  • Demonstrated patience, understanding and empathy when interacting with children
  • Helped maintain a safe environment for all children by enforcing rules and regulations
  • Performed light housekeeping duties such as tidying up common areas after use by the students
  • Organized arts and crafts activities that encouraged creativity and self-expression among the students
  • Provided guidance in teaching social skills such as sharing, taking turns and resolving conflicts
  • Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students.

SECURITY DISPATCHER

Allied universal
01.2021 - 02.2023
  • Demonstrated excellent communication, customer service and problem-solving skills while responding to emergency calls in a timely manner as Security Dispatcher
  • Managed multiple tasks simultaneously while remaining calm under pressure in high stress situations
  • Implemented effective strategies for improving overall efficiency within the dispatch center operations
  • Monitored radio frequencies for any signs of distress from personnel working in the field
  • Assisted with creating reports for management detailing any significant events that occurred during shift
  • Assessed risks associated with certain areas prior to allowing personnel access into those areas
  • Responded quickly to any requests from patrons or employees regarding safety concerns or suspicious activity
  • Prepared detailed logs documenting all incoming calls, dispatches and responses received from officers
  • Ensured compliance with all applicable laws and regulations pertaining to the protection of persons and property
  • Analyzed data collected through security systems to detect trends or patterns that could lead to criminal activity
  • Investigated complaints made by staff members regarding possible violations of company policy or procedure
  • Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs
  • Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles
  • Recorded details of calls, dispatches, and messages
  • Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information
  • Questioned callers to determine locations and nature of problems to determine type of response needed
  • Relayed information and messages to and from emergency sites and law enforcement agencies.

SECURITY GUARD

Children's Hospital
01.2018 - 01.2021
  • Protected property and staff by maintaining safe and secure environment
  • Interacted with visitors and employees in a professional manner
  • Interacted professionally with visitors, staff, vendors, and other individuals on site
  • Monitored entry-exit activity, allowing only authorized personnel to enter facility
  • Patrolled buildings regularly both inside and outside while maintaining an alert presence
  • Inspected doors, windows, locks, gates, ensuring they are secure after hours
  • Maintained logbooks for documenting daily activities and events
  • Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities
  • Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques
  • Maintained accurate records related to patient's medical history, treatments administered, progress notes, discharge summaries
  • Implemented family centered approach in order to ensure optimal health outcomes for newborns
  • Monitored patients for changes in status and indications of conditions such as sepsis and shock and institute appropriate interventions.

PACKAGE HANDLER

Fed ex
02.2017 - 12.2018
  • Loaded and unloaded packages from trucks, consistently meeting deadlines
  • Followed all safety regulations and procedures when handling packages
  • Efficiently handled large volumes of packages within established time frames
  • Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work
  • Adapted quickly to changes in workflow as needed while meeting production goals
  • Proficiently loaded packages onto trucks for delivery using safe lifting techniques
  • Met deadlines consistently despite challenging workloads under tight schedules
  • Reported damaged products and workplace incidents to supervisors for review
  • Packaged and sealed items using appropriate labels and materials
  • Collaborated effectively with team members to ensure timely completion of assigned tasks
  • Closed packages using sealing tape, staples and stretch wrap
  • Cleaned and organized work areas to prevent accidents and bottlenecks.

FRONT END ASSOCIATE

Safeway
01.2014 - 01.2017
  • Computed sales prices, total purchases, and received and processed cash and credit payment
  • Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Watched for and recognized security risks and thefts
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Prepared sales slips and sales contracts
  • Exchanged merchandise for customers and accepted returns
  • Opened and closed cash registers, balanced cash drawers and made deposits
  • Maintained up-to-date knowledge of industry trends in order to create innovative solutions that meet changing customer needs
  • Built positive relationships with customers by providing friendly and helpful service
  • Performed store opening and closing duties as required
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
  • Received payment by cash, check, credit cards, vouchers or automatic debits
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.

IN HOME CAREGIVER

Caregiver
04.2008 - 05.2013
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping
  • Assisted clients with activities of daily living such as bathing, dressing and grooming
  • Assisted residents in activities of daily living to maintain health and dignity
  • Maintained a clean environment for patients by following proper infection control protocols
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Provided compassionate care to elderly patients, adapting to their individual needs and preferences
  • Provided emotional support to clients during difficult times
  • Prepared meals according to client dietary requirements
  • Developed meaningful relationships with clients, understanding their personal stories and daily routines
  • Engaged clients through conversation and companionship, promoting independence and meeting social requirements
  • Responded to resident dining needs and assisted with feeding.

Education

HIGH SCHOOL DIPLOMA -

Oakland Technical High
Oakland, CA
06.2008

Skills

  • Quarterly Goals
  • Process Improvement
  • Customer Service & Sales
  • Interpersonal Communication
  • Time Management
  • Policies & Procedures
  • Conflict Resolution

Timeline

Medical driver/Patient Transporter

Provado
03.2024 - 07.2024

RECEPTIONIST

Security Kaiser
05.2023 - 11.2023

TEACHER'S ASSISTANT

Little posh Academy
02.2023 - 05.2023

SECURITY DISPATCHER

Allied universal
01.2021 - 02.2023

SECURITY GUARD

Children's Hospital
01.2018 - 01.2021

PACKAGE HANDLER

Fed ex
02.2017 - 12.2018

FRONT END ASSOCIATE

Safeway
01.2014 - 01.2017

IN HOME CAREGIVER

Caregiver
04.2008 - 05.2013

HIGH SCHOOL DIPLOMA -

Oakland Technical High

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ROSHAWNDA FORD