Roshawnda King
Bellflower,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Grocery Clerk
Amazon Fresh
08.2021 - Current
- Planogram resets
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Merchandising
- Supervised a team of five
Customer Service Representative
The Good Piece Company
07.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Data Entry Clerk
Los Angeles County Registrar Recorder
08.2020 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Packer
Voyage One Group
01.2018 - 04.2020
- Inventor, Fulfillment (FedEx/UPS) and Data Entry.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Completed daily orders with expert picking and packing of shipments.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
Packer
Bergen Logistics
04.2017 - 01.2018
- Fulfillment rechecks, Supervised and trained employees.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Cashier
Toys R Us
10.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Burlington
10.2014 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Receptionist
Arizona State University
08.2013 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Certification - Medical Billing And Coding
Healthcare Career College
07.2025
High School Diploma -
Norwalk High School
06.2013
Skills
- Strong communication and organization skills with ability to multitask
- Customer service, data entry, team leadership, team player, time management Works excellent with computers, Fax machines, printers, and telephones Proficient with MS Office Word, PowerPoint, Excel, Outlook, Publisher, Access, Adobe Illustrator Entry-level EMR experience, Administering injections, Patient assessment, preparation Venipuncture and dressings EKG and Audiometry, Patient vital signs and charting
Timeline
Customer Service Representative
The Good Piece Company
07.2022 - 02.2024
Grocery Clerk
Amazon Fresh
08.2021 - Current
Data Entry Clerk
Los Angeles County Registrar Recorder
08.2020 - 03.2021
Packer
Voyage One Group
01.2018 - 04.2020
Packer
Bergen Logistics
04.2017 - 01.2018
Cashier
Toys R Us
10.2016 - 03.2017
Cashier
Burlington
10.2014 - 05.2016
Front Desk Receptionist
Arizona State University
08.2013 - 05.2014
Certification - Medical Billing And Coding
Healthcare Career College
High School Diploma -
Norwalk High School
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