Roshawnda Smith

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Organized and managed program development from conception through successful execution.
• Designed program implementation and maintenance plan.
• Assisted with community resources for healthcare and mental health.
• Coordinated services and therapy for residents and managed attendance for scheduled appointments.
• Communicated regularly with guardians of residents, answering questions and addressing concerns.
• Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
• Participated in community events and met with local leaders to develop recreational activities for residents.
• Worked with senior case managers to coordinate team development activities and trainings.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Managed team of employees, overseeing hiring, training and professional growth of employees.

Oversee all Client finances as it pertains to banking, deposits, withdrawals.

Oversee Home Managers and/or supervisor(s) to ensure that they are meeting responsibilities of required documentation completeness and reinforcement of company policy.

• Conducting and participating in meetings with county board officials and representatives.
• Maintain clients Medicaid eligibility with the Ohio Department of Job and Family Service.
• Responsible for ensuring that staff skill development training and disciplinary documentation be maintained in paper for as well as electronically.
• Kept institution financially sound by tracking expenses and maintaining detailed records