Rosheba Wallace
Huntsville,TX
Summary
Diligent worker with several years of experience assisting clients with building coping mechanisms to address life challenges. Skilled in mediating family members to resolve conflict. Comfortable handling stress and performing under pressure.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pastor
Victory In Life Outreach
04.2022 - Current
- Led programs such as worship, study, fellowship and service opportunities.
- Organized and spearheaded community outreach programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.
- Partnered with city officials, non-profit resource organizations, civic groups and members of public for outreach to at-risk children.
Real Estate Agent
Keller Williams
08.2021 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Represented buyers and sellers of developed and undeveloped properties.
WCCS Claims Adjuster-Deployed
State Farm
01.2023 - 08.2023
- Responsible for reviewing physical property damage to determine extent of liability.
- Responsible for verifying insurance claims and determined fair amount for settlement.
- Responsible for preparing summaries of damage, payments, and policy coverage.
- Responsible for examining claims forms and other records to determine insurance coverage.
Investigator
Child Protective Services
08.2020 - 12.2020
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
- Kept current on all agency and state policies, rules, regulations and statutes.
Church Administrator
OPELOUSAS LIFE CHURCH/ABUNDANT LIFE
12.2012 - 08.2020
- Provided counseling services to parishioners and community residents
- Facilitated monthly sessions and auxiliary meetings to assess progress and resolve problems
- Identified and resolved critical organizational flaws which reduced turnover and increased membership and morale
- Assisted senior pastor with building relationships nationally and internationally with other churches via phone, email correspondence as well as through relocation to Nairobi, Kenya
- Assisted the Clergy in planning, organizing, and goal setting, so that responsive programs developed which assured the vitality of the church
- Established an international presence for the ministry, counseled individuals internationally while on the continent of Africa
- Maintained financial records and connections for support of international endeavors, such as African schools and orphanages
- Responsible for all small business administration of church office and staff, including but not limited to: banking, purchasing, insurance, real estate negotiations, advertising, public relations, event planning, grounds maintenance, vehicle maintenance and sanctuary housekeeping
- Responsible for teaching, facilitating, and organizing Sunday School material, and other teachers
- Communicated with the congregation, so that exchange of viewpoints and faithful representation resulted in an organized assembly
- Prepared invitations, church bulletins, brochures, programs, and banquet tickets for various departmental activities
- Worked in partnership with members of each church ministry to develop church vision
- Assisted in the organizational process of all church engagements
- Maintained and updated the church website, consistently adding content, promo modules, and graphics
INSIGHT GUIDANCE, Mental
05.2019 - 08.2019
- Observed, documented and provided reports on client behavior and progress
- Provided counseling both group and individual for identified clients with various conditions, such as bipolar, schizophrenia, depression, post traumatic stress disorder, ADHD etc
- Provided behavioral and crisis intervention based on assessed needs for
- Worked alongside licensed staff to implement and revise individual patient treatment plans and goals
- Provided individual and group therapy to patients with chronic mental illnesses
- Attended crisis intervention and de-escalating procedures training
- Collaborated with staff in assessing service and resource needs through administration of assessments
- Coordinated community resources and implemented psychological interventions and experiences to insure client's community integration
- Conducted individual sessions on a variety of therapeutic modalities
- Managed a caseload of 30 clients
- Participated in weekly group supervision meetings, providing colleagues with case feedback
- Assisted parents with learning and implementing new parenting techniques
Director
NEW BEGINNINGS CARE
12.2010 - 12.2012
- Provided respite, homemaker, companion and personal care services for individuals with developmental disabilities
- Submitted and computed financial reports and billing to Medicaid
- Conducted training workshops for staff
- Responsible for the overall management of each home health aid
- Conducted background screening of each employee.
Program Supervisor
HOME SAFE
05.2009 - 12.2010
- I was responsible for overseeing, providing guidance and training to staff
- Screened and assessed children 0-5 years of age and adults for disabilities
- Processed client referrals to appropriate agencies
- Participated and conducted various meetings and outreach events to promote the Healthy Beginnings Program in the Glades area, such as community health fairs
- I was also responsible for the development and coordination of the Healthy Beginnings system of care in accordance with established organizational policies and procedures
- As the Program Supervisor I was also responsible for the overall management of assigned programs, including but not limited to daily operations; fiscal management; staffing and supervision, and the provision of quality services for the Healthy Beginnings Entry Agency
- I was responsible for being knowledgeable of child welfare and community resources
- Supervised direct care staff in appropriate behavioral intervention
- Coordinated with other agencies to provide continuity of care
Adjunct Professor
PALM BEACH STATE COLLEGE
04.2004 - 05.2010
- Planned, organized and taught a course on Human Growth and Development concepts
- Developed syllabi for each class
- Encouraged students to achieve their goals through open communication, positive feedback, and support
- Ensured that the content and level of material asked in exams are adequately covered in classroom teaching
- Prepared, administered, and graded final examinations
- Met with students to discuss progress in class and academic improvement
HEALTH CARE DISTRICT
09.2005 - 07.2008
- Conducted home visits, attended school based team meetings such as Individual Education Plan meetings to inform teachers and parents on strategies and techniques regarding their child
- Established & maintained positive relationships with coworkers, individuals served, families and agencies
- Conducted group and individual counseling sessions and assisted families in obtaining services as needed
- Developed treatment plans to target behaviors of concern, conducted classroom observations to determine what behaviors existed and provided family with needed assistance in obtaining set goals
- Conducted prevention/intervention groups such as social skills, grief and loss, transition
- Participated in weekly group supervision meetings, providing colleagues with case feedback
- Completed psychosocial interviews for every client and maintained weekly notes to track client progress
Family Services Supervisor
LUTHERAN SERVICES PEPPI HEADSTART
05.1999 - 08.2005
- Organized and developed programs addressing the needs of children and their families
- Conducted homevisits to perform assessments to determine family’s specific needs
- Organized trainings for parents to address specific needs expressed on parent assessment
- Assisted in financial planning to allocate budgeted program funds
- Supervised direct care staff in appropriately meeting the needs of children and families
- Worked closely with Department of Children and Families, as well as law enforcement regarding child abuse and neglect cases
- Facilitated support groups for women addressing different topics relevant to their daily lives
- Established & maintained positive relationships with coworkers, individuals served, families and agencies
Education
Master of Science - Counseling Psychology
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05.2005
Bachelor of Science - Organizational Management
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05.2002
Skills
- Effective Communication Skills
- Customer Service
- Problem Solving
- Report Writing
- Highly motivated
Certification
Texas Real Estate License
Licenses
Insurance Adjuster
Real Estate Agent
Timeline
WCCS Claims Adjuster-Deployed
State Farm
01.2023 - 08.2023
Pastor
Victory In Life Outreach
04.2022 - Current
Real Estate Agent
Keller Williams
08.2021 - Current
Investigator
Child Protective Services
08.2020 - 12.2020
INSIGHT GUIDANCE, Mental
05.2019 - 08.2019
Church Administrator
OPELOUSAS LIFE CHURCH/ABUNDANT LIFE
12.2012 - 08.2020
Director
NEW BEGINNINGS CARE
12.2010 - 12.2012
Program Supervisor
HOME SAFE
05.2009 - 12.2010
HEALTH CARE DISTRICT
09.2005 - 07.2008
Adjunct Professor
PALM BEACH STATE COLLEGE
04.2004 - 05.2010
Family Services Supervisor
LUTHERAN SERVICES PEPPI HEADSTART
05.1999 - 08.2005
Master of Science - Counseling Psychology
Palm Beach Atlantic University - West Palm Beach
Bachelor of Science - Organizational Management
Palm Beach Atlantic University - West Palm Beach
Texas Real Estate License
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