Rosheca Rivera
Wylie,TX
Summary
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Bell Partners Inc.
06.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Manager
DSL Property Management
03.2017 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
Education
Bachelor's Of Communication And People Relations -
SNHU
Skills
- Business Processes and Procedures
- Housing Regulations
- Onsite Tours
- Tenant Issue Resolution
- Payment Collection
- Policy Enforcement
- Records Management
- Application Process Proficiency
- Property Maintenance
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Cash Management
- Database Management
- Property Management
- Strong communication skills
- Time management
- Marketing and advertising
- Problem-solving abilities
- Record keeping
- Budgeting and financial reporting
Timeline
Assistant Property Manager
Bell Partners Inc.
06.2023 - Current
Property Manager
DSL Property Management
03.2017 - 06.2021
Bachelor's Of Communication And People Relations -
SNHU
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