Roshell Chambers

• Accurately mass-processed health claims daily.
• Navigated GIAS to accurately approve or deny health claims using data given by health providers.
• Maintained an accurate report to account for the number of health claims processed and to note any down-time cause by system or other errors and issues.
• Adjusted and amended any health claim errors when necessary.
• Prepare monthly reports for claims processed in order to track productivity.

• Verified client details keeping with KYC/POCA standards in order to protect client details and provide the necessary assistance.
• Effectively managed numerous health, banking and life insurance queries via email, live chat and calls including providing detailed information on Sagicor Group products.
• Assisted with step-by-step instruction so clients were able to accurately and easily navigate SBJ banking platforms via phone, email, and live chat mediums.
• Collected and collated any data including feedback necessary to the updating and upgrading of SBJ’s digital products including the Sagicor eBank website and mobile application.
• Assisted clients with specific banking queries relating to ACH, RTGS and wire transfers, cheques issuance, deposits and clearance, payroll etc.
• Guided clients with providing the location and status of new EMV debit and credit cards using systems and collaborating with other banking departments.
• Provided high-quality and thorough customer service by utilizing interpersonal skills with a focus on customer satisfaction.
• Accommodated the escalation of cardholder disputes by identifying and documenting discrepancies is the required format.
• Reviewing policies and proceeds so as to stay up-to-date with changes under the data protection act.

• Coordinated and directed English conversation sessions for over 20 classes in both Collége Nicolas Appert and Lycée Jean Talon with 500+ students.
• Pioneered lessons and activities that directly improved the English level of students by approximately 3%.
• Performed support duties such as preparing materials, keeping records and scheduling activities.

• Reconciled account files and produced monthly reports.
• Aided in facilitating on average approximately 200,000 JMD monthly in sales for a new product in the company.
• Supported the completion of proposed deals that resulted in successful partnerships with numerous Members of Parliament, Government agencies and other institutions.
• Succeeded in planning both long-term and short-term goals and events important to the company which resulted in increased brand awareness and overall revenue.
• Documented and organized many standards of procedures applicable to many roles in the company ranging from basic accounting to training of new team members.

● Increased average monthly earnings of the company by exceeding daily stipulated targets of new contacts, follow-ups and closing of deals with reputable local institutions such as Tracks and Records Restaurant and Advantage General Insurance Limited.

● Increased overall efficiency of daily operations by at least 5% as a senior employee by training new members and supervising specified activities.

● Improved upon existing sales scripts to ensure further engagement and sales.