Summary
Overview
Work History
Education
Skills
Additional Info- Typing Test
Personal Information
Timeline
AdministrativeAssistant

Roshelle Battey

San Antonio,TX

Summary

Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing, and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Experienced data entry clerk with several years of success developing and maintaining databases

Overview

6
6
years of professional experience

Work History

Documentation Specialist

Openest
San Antonio, TX
05.2024 - Current
  • Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.
  • Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
  • Maintained up-to-date records of all changes made to technical documents.
  • Conducted research to ensure the accuracy of information in technical documents.
  • Compiled data from various sources into a single document or database format.

Caretaker

Pride PHC Services
San Antonio
05.2022 - 06.2023
  • Clean my client's room, wash clothes, make the client some food, and run errands for my client.
  • Assisted disabled persons with their individual needs.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, and kitchens. Using appropriate cleaning supplies.

Tech Support Agent

Ibex Global Apple
San Antonio, TX
07.2021 - 05.2022
  • Help customers with troubleshooting their devices, set up repairs on devices, and educate customers on their devices.
  • Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
  • Resolved customer inquiries promptly, ensuring satisfaction and understanding of the issue.
  • Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
  • Analyzed system logs and identified potential areas of improvement or optimization opportunities.

Management Team Member

Taco Bell Restaurant
Honolulu, HI
12.2019 - 07.2021
  • Coordinated daily operations of a team of 10+ members.
  • Developed and implemented strategies to improve efficiency and productivity.
  • Ensured compliance with company policies and procedures across the team.
  • Conducted regular performance reviews with staff, providing feedback and guidance as needed.
  • Resolved conflicts between team members on time.

Call Center Customer Service Representative

Carnet Healthcare Services
San Antonio
03.2019 - 11.2019
  • Place calls to members about their insurance plan, welcome members to their insurance, and assess their health. Make sure the members are satisfied.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues promptly.
  • Maintained accurate records of customer interactions and transactions.

Operations Clerk

Wells Fargo
San Antonio
07.2018 - 03.2019
  • Look up loan documents and put them on the computer.
  • Created spreadsheets to track data entries.
  • Utilized specialized software applications related to the job role.
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Checked source documents against entered data to ensure accuracy.

Education

High School Diploma -

Wheeler High School
Marietta, GA
05.2016

Skills

  • Microsoft Office (10 years)
  • Data Entry (1 year)
  • Office Experience (4 years)
  • Computer Skills (6 years)
  • Customer Service (10 years)
  • Communication Skills
  • Computer Skills (5 years)
  • Customer support (4 years)

Additional Info- Typing Test

Able to type 35-45 WPM

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Documentation Specialist

Openest
05.2024 - Current

Caretaker

Pride PHC Services
05.2022 - 06.2023

Tech Support Agent

Ibex Global Apple
07.2021 - 05.2022

Management Team Member

Taco Bell Restaurant
12.2019 - 07.2021

Call Center Customer Service Representative

Carnet Healthcare Services
03.2019 - 11.2019

Operations Clerk

Wells Fargo
07.2018 - 03.2019

High School Diploma -

Wheeler High School

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Roshelle Battey