Roshelle Gaines
Charlotte,NC
Summary
Unified Communications and IT Operations Leader with over 12 years of experience overseeing mission-critical voice, video, and networked communication systems in large, multi-site environments. Proven expertise in VoIP, SIP, secure communications, and high-availability systems, supporting 24/7 operations. Experienced in standardizing enterprise communication architectures, managing cross-functional teams, optimizing budgets, and enforcing security and compliance requirements. PMP-certified, with an active Secret clearance, and a strong record of delivering resilient, scalable collaboration solutions aligned with business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solutions Practice Director
The Winvale Group
Richmond, Virginia
02.2024 - 05.2025
- Directed end-to-end delivery of enterprise IT and communications solutions for government clients, ensuring alignment with business strategy, uptime requirements, and performance SLAs.
- Led cross-functional teams through architecture design, vendor coordination, deployment, and operational support of collaboration and networked systems.
- Managed project budgets, schedules, and vendor relationships, driving cost efficiencies through optimized resource planning and technology modernization.
Operations Department Lead Supervisor
Navy Cyber Defense Operations Command
Suffolk, Virginia
10.2020 - 02.2024
- Supervised the accreditation process and maintained Tier 2 status for the US Navy’s sole Cyber Security Service Provider in accordance with DoD 8570.1M, supporting 24/7 mission-critical communications and network availability across enterprise systems.
- Managed, mentored, and developed a team of 285 IAT I and IAT II personnel in the detection, analysis, and response to any event or incident through the incident response methodology and local processes.
- Assisted with methods on cybersecurity investigation, documentation, and collection of evidence associated with cyber incidents, and processing to secure data within the enterprise security architecture.
- Utilized knowledge of routers, switches, firewalls, IDS, IPS, and other network devices to provide targeted mitigation and eradicate threats to return information systems to their DISA-approved baseline.
- Managed and trained 45 personnel within the Mission Management Division, providing 24/7 incident handling direction, guidance, and technical assistance in support of Navy computer network incident migration.
Technology Development Division Supervisor
Tactical Communications Command Two
Virginia Beach, Virginia
01.2020 - 10.2020
- Managed a team responsible for developing and standardizing communication and IT procedures across multiple operational units.
- Researched and implemented more reliable and scalable communication solutions, supporting distributed and remote users.
- Served as a System Administrator during COVID remote-work operations, resolving over 200 incidents to ensure continuity of voice, video, and collaboration services.
Seal Team Ten N6 Division Supervisor
Tactical Communications Command Two
Virginia Beach, Virginia
03.2019 - 01.2020
- Managed 20 technicians in the collection, reimaging, and redistribution of 120 workstations to restore access to the Information Environment and reducing network vulnerabilities with 100% Information Assurance compliance.
- Trained a team of 18 to be operationally qualified in technology required to support communications capabilities for mission priorities.
- Operated and maintained over $600,000 in equipment that provided vital Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) and network administration support for 60 Joint Special Operations Forces during 50 Joint Counter Terrorism and Counter Narcotics operations.
- Ensured redundancy and failover protection over multiple communications platforms to harden information systems and increase safety of personnel.
Seal Team Two N6 Lead Communicator
Tactical Communications Command Two
Virginia Beach, Virginia
02.2016 - 03.2019
- Maintained and operated three SATCOM networks, 150 workstations, three IP networks and two full motion video ISR systems with zero loss of connectivity.
- Operated and performed system monitoring and circuit restoration of various HF, UHF, SHF, and EHF communication suites on 43 tactical radios in support of 78 SOCFWD-EA Joint Combat Operations.
- Assistant Key Management Infrastructure Operating Account (KOA) supporting 1,000 personnel throughout eight Local Elements managing 1,800 communications equipment items worth $25.4M with 100% accountability.
- Led a team of four personnel through the development of a custom IT management database and trained and qualified 13 personnel on communication requirements.
- Served as primary Radio Telephone Operator during 15 training evolutions providing uninterrupted network and satellite connectivity and VOX/SATCOM for 100 personnel.
- Collected, inventoried and tested over $2.5M of equipment and successfully provided secure voice over internet protocol services and reach back capabilities for over 100 personnel during a 6 month training cycle.
- Facilitated transition from legacy to more secure router/switch configuration and transition to a new Special Operations Forces Deployable Node (SDN).
- Resolved over 2,500 trouble calls as network administrator for two SDNs.
Cyber Analyst
Navy Information Operations Command
Norfolk, Virginia
10.2013 - 02.2016
- Executed five Cyber Security Inspections and was instrumental in the discovery of 114 vulnerabilities across 240 hosts.
- Successfully conducted penetration testing of 7 networks and secure spaces, heightening operational security measures.
- Assessed three networks conducting 125 scans and 340 deploys on 2,175 hosts leading to the discovery and remediation of over 1,800 vulnerabilities.
- Performed System Administrator functions for over 200 hosts in accordance with SECNAVMAN 5239.2.
Education
Bachelor of Science - Computer Information Systems
Arizona State University
12-2022
Skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Detail-oriented
- Team Supervision
- Training
- Unified Communications (Voice & Video)
- VoIP, SIP Trunking, PBX, Analog & Mobile Integration
- Cisco UC / Collaboration Platforms
- Incident Management
- Network Administration
- Active Directory Management
- Strong organizational skills
- JIRA
- Tableau
- Quickbase
- SOP creation
- Defense in Depth
- ITSM
- Telecommunications
- Network security
- Cybersecurity compliance
- Risk assessment & management
- Key Management Infrastructure
- Vulnerability assessment
- Government procurement
- Team leadership
- Stakeholder engagement
- Strategic planning
- Effective communication
- Problem solving
- Training and mentoring
- Operational efficiency
- Operations management
- Workflow efficiency
- Staff management
- Policy implementation
- Managing files and records
- Policy development
- Performance metrics
- Records management
- Written communication
- Critical thinking
- Organizational skills
- Teamwork
- Inventory management
Certification
- Project Management Professional (PMP), Project Management Institute, 4098919, 04/01/25
- A+, CompTIA, COMP001020537819, 03/01/13
- Security+, CompTIA, COMP001020537819, 09/01/13
- Linux+, CompTIA, COMP001020537819, 02/01/14
- Computer Hacking Forensic Investigator (CHFI), EC-Council, ECC96900488142, 03/01/14
References
References available upon request.
Timeline
Solutions Practice Director
The Winvale Group
02.2024 - 05.2025
Operations Department Lead Supervisor
Navy Cyber Defense Operations Command
10.2020 - 02.2024
Technology Development Division Supervisor
Tactical Communications Command Two
01.2020 - 10.2020
Seal Team Ten N6 Division Supervisor
Tactical Communications Command Two
03.2019 - 01.2020
Seal Team Two N6 Lead Communicator
Tactical Communications Command Two
02.2016 - 03.2019
Cyber Analyst
Navy Information Operations Command
10.2013 - 02.2016
Bachelor of Science - Computer Information Systems
Arizona State University