Summary
Overview
Work History
Education
Skills
Timeline
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Roshelle Gunn

Hobart,IN

Summary

Innovative technical professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish & passionate about contributing to organizational growth & success for the company. Proficient in data entry, SAP's, time management, training & development, and conflict resolution. High ability to lead & collaborate with cohorts to reach specific team goals on a daily basis.

Overview

17
17
years of professional experience

Work History

Receiving Team Leader

Aldi
07.2023 - Current


  • Worked closely with transportation providers to ensure timely arrivals of shipments while minimizing freight costs.
  • Developed strategic plans to optimize space utilization in the warehouse while maintaining accessibility to products.
  • Mitigated product loss or damage by providing thorough training on proper handling techniques for fragile items.
  • Reduced order discrepancies by closely monitoring shipment documentation and addressing any inconsistencies with suppliers.
  • Ensured accurate record-keeping by utilizing barcode scanning technology to track incoming shipments.
  • Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
  • Boosted team morale through motivational leadership style, resulting in higher levels of engagement among employees.

Senior Operations Administrator

FedEx:Ground
01.2019 - 07.2023
  • Streamlined operational processes by identifying inefficiencies and implementing process improvements.
  • Coordinated, planned and oversaw operational, strategic and administrative programs and projects.
  • Delivered ongoing leadership to staff and faculty conducting professional consultations.
  • Spearheaded strategic projects, leading efforts from planning through execution phases for successful outcomes.
  • Facilitated change management processes by incorporating feedback from staff, ensuring a smooth transition during periods of organizational transformation.
  • Participated in conferences representing organization to funding agencies, general public and national organizations.
  • Implemented new software systems to improve data management and reporting capabilities within the department.
  • Championed continuous improvement initiatives within the department, driving a culture of innovation in day-to-day operations administration activities.
  • Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
  • Facilitated compliance reports to maintain updated contact information for clients.
  • Created and processed purchase orders for office inventory and supplies.
  • Created comprehensive reports to provide executive leadership with insights into operational performance metrics.

Personal Banker

Wells Fargo
02.2014 - 09.2018
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.

Main Cage Cashier

Majestic Star Casino
10.2007 - 04.2011
  • Maintained a secure environment by adhering to cage policies, procedures, and gaming regulations.
  • Promoted responsible gaming practices through identification of suspicious activities and reporting them accordingly.
  • Minimized losses by following established protocols for check-cashing approvals, credit extensions, and refunds.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures and daily reconciliations.
  • Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.
  • Developed trust among patrons by upholding the highest standards of confidentiality regarding financial information.
  • Provided excellent guest experiences through friendly interactions and fast resolution of any issues or concerns related to transactions.

Education

Bachelor of Science - Technical Management (concentration in Finance)

DeVry University
05-2023

Skills

  • Time management
  • Self-motivated and independent
  • Attention to detail
  • Punctual and reliable
  • Effective communication
  • Verbal and written communication
  • Organization and prioritization
  • Relationship building
  • Data entry
  • Task prioritization
  • Interpersonal skills
  • Problem-solving
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Analytical thinking
  • Invoice processing

Timeline

Receiving Team Leader

Aldi
07.2023 - Current

Senior Operations Administrator

FedEx:Ground
01.2019 - 07.2023

Personal Banker

Wells Fargo
02.2014 - 09.2018

Main Cage Cashier

Majestic Star Casino
10.2007 - 04.2011

Bachelor of Science - Technical Management (concentration in Finance)

DeVry University

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Roshelle Gunn