Antwan Wofford Jr
Redford,MI
Summary
Hardworking machinist Apprentice with experience in operating a variety of Electrical Instruments. Skilled in reading blueprints and troubleshooting. Dedicated to completing tasks efficiently and accurately. Proven Manager at Wendy's Restaurant, adept in Team Leadership and Customer Relationship Management, significantly enhancing customer satisfaction and team performance. Excelled in complex problem-solving and staff development, fostering a high-performance environment through effective communication and organizational skills. Demonstrated exceptional ability to resolve conflicts and improve service delivery, ensuring operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Apprentice
Focus HOPE
2023.02 - 2023.03
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Manager
Wendys Restaurant
2019.03 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Machinist - Electrical Instrumentation Controls Technician
Focus Hope
Detroit, MI04.2023
Skills
- Forklift Operator
- Material Measurement & Safety
- Blueprint Reading
- OSHA/ MIOSHA 10
- Shop Math
- Intro to Electricity
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Staff Development
- Excellent Communication
- Organizational Skills
- Team Development
- Staff Training
Certification
- Certified Electrical Instrumentation Controls Technician
- Certified MIOSHA 10
- Certified OSHA
Timeline
Apprentice
Focus HOPE
2023.02 - 2023.03
Manager
Wendys Restaurant
2019.03 - Current
Machinist - Electrical Instrumentation Controls Technician
Focus Hope
- Certified Electrical Instrumentation Controls Technician
- Certified MIOSHA 10
- Certified OSHA
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