Elexis Watson
Elkton,MD
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Smile Place
10.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Office Leader
Watson Seal Co.
08.2018 - 09.2021
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Managed daily operations for optimal productivity and staff satisfaction.
- Reduced overhead costs with thorough budget analysis and strategic financial planning.
- Enhanced team collaboration, employing effective communication strategies and tools.
- Developed and executed successful office policies to maintain a positive work environment.
- Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
Education
High School Diploma -
William Penn High School
New Castle, DE06.2018
Skills
- Cash Handling
- Spreadsheet Tracking
- Clerical Support
- Administrative Support
- Front Office Management
- Guest Relations
- Office Organization
- File Management
- Call Routing
- Office Administration
- Customer Service
Timeline
Front Desk Receptionist
The Smile Place
10.2021 - 08.2023
Office Leader
Watson Seal Co.
08.2018 - 09.2021
High School Diploma -
William Penn High School
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