Roshelle Murray
Rialto,CA
Summary
Dynamic professional with extensive experience at COUNTY OF RIVERSIDE, excelling in medical records management and patient confidentiality. Proven ability to enhance office organization and deliver exceptional customer service. Skilled in electronic health records and data entry, ensuring accuracy and compliance while maintaining a professional environment.
Overview
23
23
years of professional experience
Work History
Receptionist
BMW of Murrieta
Murrieta, CA
01.2024 - 12.2024
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Medical Records and Health Information Technician
COUNTY OF RIVERSIDE
RIVERSIDE, CA
04.2002 - 01.2021
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Developed processes for maintaining complete and up-to-date patient medical records.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Analyzed data collected from various sources such as laboratory results and physician orders for accuracy prior to entry into the system.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Scanned paper documents into electronic health record systems using document imaging software.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Assisted with the release of confidential health information according to established procedures.
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
- Answered questions from patients regarding their personal health information or billing inquiries.
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Scanned and validated medical records for upload.
- Tracked and processed release of information requests.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Retrieved medical records upon request from healthcare professionals.
- Processed and responded to external requests for medical records following established protocols.
- Safeguarded medical records to maintain patient confidentiality.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Some College (No Degree) - Medical Billing
American Career College
Some College (No Degree) - Medical Administrative Assistant
Riverside City College
Skills
- Medical coding
- Electronic health records
- Data entry and management
- Customer service and supportvice
- Data entry
- Customer service
- Office organization
- Communication skills
- Attention to detail
- Patient confidentiality
- Time management
- Multi-line telephone skills
- Greeting and seating clients
- Database administration
- Scheduling
- Clerical support
Education and Training
other,true,other
Timeline
Receptionist
BMW of Murrieta
01.2024 - 12.2024
Medical Records and Health Information Technician
COUNTY OF RIVERSIDE
04.2002 - 01.2021
Some College (No Degree) - Medical Billing
American Career College
Some College (No Degree) - Medical Administrative Assistant
Riverside City College
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