Roshelle Olivia Baron

Leadership and team management skills to motivate staff effectively.

Weekly staff scheduling. Implement real time schedule adjustments covering last minute changes due to employee absence.

Daily inventory management. Liquor inventory, bar and kitchen supplies. Cost controlling.

Able to handle and deescalate customer issues in an elevated environment.

Mixology and beverage knowledge.

Live music Venue planning. Coordinating live music events, manage bookings with artists, sound checks, artist rider management to ensure hospitality and set up requirements.

Payroll management and attendance tracking

Compliance with State TABC Laws

Employee conflict resolutions. Proficient in mediating disputes and addressing staff concerns prompting supportive work environment.

Maintained financial controls, planned business operations, and managed expenses to optimize business performance and profitability.

Led one-on-one meetings with sales team members to identify selling hurdles and provide actionable insights for improvement.

Developed and enforced sales monthly goals while maintaining high performance standards across the branch.

Conducted daily marketing activities, including cold calling to drive new business.

Built rapport with existing cooperate accounts and actively sought opportunities to open new accounts, expanding the customer base.

Provided excellent customer service, ensuring a high level of satisfaction and loyalty.

Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.

Conducted employee yearly reviews

• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Implemented risk management strategies to minimize potential losses.

Reduced employee turnover by fostering a positive work environment and offering solutions.

Handled daily customer service issues and ensured customer satisfaction.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Ordered parts and scheduled technicians for daily service jobs.

Participated in training programs to enhance product knowledge and customer service skills.

Maintained inventory levels to support operational needs.

Sold extended warranties for appliances, enhancing customer value and service options.