Roshima Wallace
Charlotte,NC
Summary
I'm an organized childcare professional seeking to find and maintain a full-time position that offers professional challenges utilizing my interpersonal, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Freelance Nanny
Perfect Fit Placement
02.2018 - 02.2024
- Provide attentive care to children ranging from infancy to 4 years old, ensuring their safety and well-being at all times.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Scheduler/Front Desk
Charlotte Radiology
08.2017 - 12.2017
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Gather patient demographic and insurance information to ensure proper handling of patient charges
- Maintain clinic schedule based on provider availability and patient needs
- Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Customer Service Supervisor
Xerox Commercial Services
04.2015 - 03.2017
- Worked on the project team to develop and implement successful scorecards and production dashboards to ensure best in class customer service
- Supervised and provided direction for up to 18 customer excellence analysts by providing constructive feedback, virtual support, as well as daily meetings to retain expected production
- Monitor and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores
- Identify opportunities for process improvements and implement solutions to enhance efficiency and customer satisfaction
- Act as a liaison between our business partners and senior management to maintain expectations are being met and KPI's are on target
- Handle escalated customer inquiries or complaints efficiently and effectively
Education
Associate of Arts - Early Childhood Education
Gaston College
Dallas, North Carolina 05.2023
Skills
- Teamwork
- Self-Motivated
- Communication
- Leadership
- Conflict Resolution
- Detail-oriented
- Customer Service
- Childcare
- Child Development
- Early Childhood Development
- Child Supervision
- Behavior management techniques
- Patience and understanding
- Reliability and Trustworthiness
Timeline
Freelance Nanny
Perfect Fit Placement
02.2018 - 02.2024
Scheduler/Front Desk
Charlotte Radiology
08.2017 - 12.2017
Customer Service Supervisor
Xerox Commercial Services
04.2015 - 03.2017
Associate of Arts - Early Childhood Education
Gaston College