Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Roshin Roychan

Yukon

Summary

Dedicated IT professional with extensive experience in building production codes, automation, and improving operational processes. Proven ability to research and implement complex technology solutions, ensuring process resiliency and stability. Strong analytical skills and experience in system installations, configurations, and preventive maintenance. Demonstrated proficiency in Python and Java, and a deep interest in continuous learning and development. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Manager

Geo Food Mart
04.2023 - 02.2024
  • I oversaw daily operations, ensuring efficient service delivery and high customer satisfaction
  • Managed staff training, scheduling, and motivation, fostering a productive work environment
  • Diagnosed and resolved software and hardware issues to ensure smooth operation of all digital transactions
  • Accomplished multiple tasks within established timeframes.
  • Performed regular updates and backups of the station's computer systems to prevent data loss and improve efficiency
  • Implemented sales strategies, promotional campaigns, and managed budgets
  • Ensured compliance with safety, environmental, and regulatory requirements.

Software Engineer Intern

Global Payments Inc
06.2022 - 03.2023
  • Collaborated closely with cross-functional teams to design and implement a Java-based and XML schema automation solution, reducing manual effort by 80% and increasing productivity
  • Applied agile methodology in software development projects, resulting in a 20% reduction in error rates and improved code quality metrics
  • Demonstrated strong problem-solving skills in resolving software issues, leading to a 20% reduction in system downtime
  • Utilized Jira Service Desk and other ticketing systems to manage workload efficiently and track ticket resolution progress, resulting in a 20% improvement in response time
  • Conducted thorough data validation in PostgreSQL and Oracle databases, ensuring data integrity and facilitating seamless migration processes
  • Contributed to modernizing financial control systems using AWS services, gaining hands-on experience with cloud-based technologies.
  • Participated in agile development methodologies, attending daily stand-up meetings, and actively engaging in sprint planning sessions.

Sr. Lead Brand Associate

Old Navy
07.2020 - 06.2022
  • Provided exceptional and improved customer service, addressing customer concerns promptly and maintaining high levels of customer satisfaction.
  • Actively engaged consumers and utilized suggestive marketing strategies to boost sales, resulting in a 10% increase in monthly revenue.
  • Communicated product information with confidence and educated consumers about the company.
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

IT Support Specialist Intern/Volunteer

Internal Revenue Service
07.2021 - 12.2021
  • Demonstrated strong troubleshooting skills in promptly resolving technical issues and ensuring seamless website and network operations
  • Provided user support and troubleshooting for basic application and server issues, contributing to effective problem resolution
  • Proficiently troubleshooted and resolved LAN/WAN connectivity issues, ensuring seamless operations of network systems
  • Conducted regular audits of server inventory lists, maintaining a 95% accuracy rate, and facilitating streamlined communication between IT teams and Points of Contact (POCs)
  • Collaborated with IT teams to diagnose and resolve server issues, showcasing strong teamwork and problem-solving skills
  • Delivered outstanding customer service by effectively communicating technical solutions to users, ensuring a positive support experience.
  • I created help desk tickets, troubleshooted, and resolved desktop issues.

Education

Bachelor of Science in Computer Science - Software Systems

Columbus State University
Columbus
12.2022

Skills

Excellent communication, writing, presentation skills, and computer skills

Strong problem-solving skills with a customer-focused approach, research and analytical skills

Effective teamwork, time management, and problem analysis

Adaptability, flexibility, and attention to detail

Critical thinking, self-motivation, and results orientation

Exceptional organization, multitasking, and time management

Team Leadership

Problem-solving abilities

Critical Thinking

Active Listening

Customer Service

Projects

Text-Base Game (CPSC 3175)

Developed a game using C# that incorporated Object-Oriented Design (OOD) concepts, ensuring code modularity, reusability, and maintainability for efficient game development.


Speech Recognition for Password-Base Authentication (CPSC 4155) 

Developed and executed rigorous testing procedures for electronic hardware and software interactions on real-time systems, resulting in a 30% increase in system stability and reliability.


Security Knowledge Management System Web Application (CSPS 4176)

I led a cross-functional team in developing a web application for a knowledge management system (S-KMS) using Python, HTML, CSS, JavaScript, PostgreSQL, and the Django framework.

Timeline

Manager

Geo Food Mart
04.2023 - 02.2024

Software Engineer Intern

Global Payments Inc
06.2022 - 03.2023

IT Support Specialist Intern/Volunteer

Internal Revenue Service
07.2021 - 12.2021

Sr. Lead Brand Associate

Old Navy
07.2020 - 06.2022

Bachelor of Science in Computer Science - Software Systems

Columbus State University

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Roshin Roychan