Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
ROSHINI PERERA

ROSHINI PERERA

APPLE VALLEY,CA

Summary

Adept individual with more than 20 years work experience for three leading companies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

22
22
years of professional experience

Work History

Jewelry Consultant

Signet Jewelers
Victorville, CA
08.2010 - Current
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Monitored progress on projects assigned by upper management.
  • Managed database systems containing customer contact information.
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Prepared sales reports for store management team review.
  • Participated in staff meetings to discuss strategies for improving customer service levels.

International Flight Attendant

Srilankan Airlines (National Carrier)
Sri Lanka
04.2003 - 11.2008
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.

Marketing Executive

Sri Lanka Rupavahini Corporation ( National TV)
Sri Lanka
04.2002 - 11.2003
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Developed comprehensive advertising campaigns for retailers, resulting in increased brand awareness and customer acquisition.
  • Expanded client base through targeted prospecting and effective networking strategies.
  • Established and managed new customer relationships through regular conference calls, face-to-face meetings and electronic correspondence.
  • Maintained and updated filing systems both manually and electronically.
  • Assisted with the preparation of presentations or other projects as needed.
  • Provided administrative support to supervisors or management personnel as requested.
  • Compiled information from various sources into required formats for use in reports or other documents.

Education

Professional Certificate in Marketing - Marketing And Communication

The Chartered Institute Of Marketing
Sri Lanka
08.2005

High School Diploma -

Hillwood College
Sri Lanka
07.2001

Skills

  • Exceptional communication
  • Goal-oriented mindset
  • Product Knowledge Expertise
  • Exceptional customer service
  • Building rapport
  • Store maintenance
  • Friendly and Helpful
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Database Management
  • Data Entry
  • Filing
  • Report Writing
  • Office Administration
  • Operational processes

Languages

English
Full Professional
sinhalese
Full Professional
Hindi
Limited

References

References available upon request.

Timeline

Jewelry Consultant

Signet Jewelers
08.2010 - Current

International Flight Attendant

Srilankan Airlines (National Carrier)
04.2003 - 11.2008

Marketing Executive

Sri Lanka Rupavahini Corporation ( National TV)
04.2002 - 11.2003

Professional Certificate in Marketing - Marketing And Communication

The Chartered Institute Of Marketing

High School Diploma -

Hillwood College

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ROSHINI PERERA