Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Roshior Dorhan

Los Angeles,CA

Summary

Knowledgeable Case Manager experienced in coordinating care for homeless and multiple diagnosed individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ODR ICMS Generalist

Volunteers Of America
01.2024 - Current
  • Enhanced client outcomes by developing and implementing personalized case management plans.
  • Improved community resources access for clients through effective collaboration with local service providers.
  • Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
  • Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
  • Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
  • Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
  • Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
  • Strengthened family units through skill-building workshops, counseling sessions, and support group facilitation.
  • Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
  • Secured essential services such as medical care and substance abuse treatment for clients facing barriers due to insurance or financial limitations.
  • Empowered clients by equipping them with comprehensive knowledge of their rights and responsibilities in navigating complex social service systems.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Program Manager

New Life Social Services
10.2022 - 04.2023
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Designed programs to supplement services provided by partner organizations and bridge gaps in care.
  • Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Maintained up-to-date Licensed Case Manager Certification according to legal requirements outlined by State of California
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Visited homes and agencies to provide support and case management services to clients.

Housing Program Supervisor

Next Level Up Recovery
08.2021 - 10.2022


  • Managed a staff of 6 in securing stable housing through effective coordination with landlords and property managers.
  • Oversaw personalized service plans for clients, addressing their unique barriers to housing stability.
  • Connected with appropriate community resources and social services to support their long-term success.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.

Felony Case Manager

Christ Centered Ministries
07.2018 - 08.2021
  • Work along side with physicians, social workers, therapists, and case managers to develop and implement individualized care plans and documented all patient interactions and interventions.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures.
  • Managed support services and fostered communication among social worker. therapists, hospital staff and patients.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Worked with different disciplines to provide cohesive care to patients.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Updated patient charts using Apricot with data such as medications to keep records current and support accurate treatments.
  • Managed case load of 40 in DPSS and SSI/SSDI systems, providing comprehensive, community-based care.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.

Client Aide

Christ Centered Ministries
07.2018 - 10.2018
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Wiped down equipment with proper cleaning products.
  • Coordinated daily medicine schedules and administration.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Constructed cognitively stimulating activities.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
  • Supervised household staff, contractors and vendors

Education

Addiction Disorder Counseling

Loyola Marymount University
Los Angeles, CA
06.2024

Skills

  • Skilled community-based case manager
  • Writing case reports
  • Managerial finance
  • Case information confidentiality
  • Organized managerial style
  • DPSS, SSI/SSDI Services/Case Management System
  • Crisis Intervention
  • Client Advocacy
  • Community Outreach
  • Family Education Programs
  • Case Needs Assessment
  • Social Work
  • Case Planning
  • Annual Case Reviews
  • Treatment Planning
  • Conflict Resolution
  • Group Therapy

Certification

SOAR Works SSI/ SSDI comprehensive SSA's determination process Certified given by SAMHSA ( Substance Abuse and Mental Health Services Administration )

02/2020


CCAPP Registered Drug and Alcohol Technician

05/2023



Affiliations

  • NADR ( National Association Of Disability Representative) member since 2020 in process of completion of federal E.D.P.N.A SSI/ SSDI Law exam 6/2024

Timeline

ODR ICMS Generalist

Volunteers Of America
01.2024 - Current

Program Manager

New Life Social Services
10.2022 - 04.2023

Housing Program Supervisor

Next Level Up Recovery
08.2021 - 10.2022

Felony Case Manager

Christ Centered Ministries
07.2018 - 08.2021

Client Aide

Christ Centered Ministries
07.2018 - 10.2018

Addiction Disorder Counseling

Loyola Marymount University
Roshior Dorhan