Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roshnee Dhanraj

S. Richmond Hill

Summary

Self-motivated Principal Administrative Associate with extensive experience along with the ability to organize, manage, and meet deadlines. Seeking a challenging and rewarding position which will enable me to utilize my acquired skills. Willing to tackle any challenge with the expectations of gaining new experiences that will enable growth and gear towards goal-oriented results. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Results-oriented Assistant Supervisor highly effective at motivating employees and streamlining processes. Brings extensive industry experience, business acumen and knowledge of operations to team environment. Hardworking assistant supervisor bringing several years of experience. Proficient in managing people and resources to accomplish challenging objectives. Dependable assistant supervisor specializing the field. Knowledgeable about documentation, reporting and training. Adept at improving team productivity and reducing costs. Experienced Assistant Supervisor with comprehensive background in team management, operational procedures, and employee training. Strengths include effective communication, problem-solving skills, and ability to inspire teamwork. Previous work has shown significant improvement in staff productivity and operational efficiency through implementation of innovative strategies and process improvements.

Overview

4
4
years of professional experience

Work History

Assistant Supervisor to Deputy Commissioner

Fire Prevention Service
Brooklyn
10.2021 - Current
  • Adhered to company policies and guidelines while managing daily operations of the store.
  • Resolved customer complaints promptly and effectively.
  • Maintained records of all products sold, returns and exchanges.
  • Reviewed customer feedback surveys to identify areas needing improvement.
  • Conducted periodic inventory checks to ensure accuracy of stock levels.
  • Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Collaborated with managers from other departments to ensure smooth workflow across the organization.
  • Ensured safety regulations were followed at all times by employees.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Increased volume of work while maintaining high level of accuracy and quality.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.
  • Implemented quality control measures, significantly reducing error rates.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Graduate Pending - Business Management, Psychology

City University of NY Queens College
Flushing, NY

Skills

  • Microsoft Office applications
  • Payroll Management Systems-FISA (PMS)
  • Division of Accounts Receivable and Billing Database System
  • Welfare Management System (WMS)
  • HRA One Viewer
  • Inventory management
  • Customer service
  • Cash handling
  • Record keeping
  • Safety compliance
  • Conflict resolution
  • Team building
  • Effective communication
  • Problem solving
  • Workflow coordination
  • Performance management
  • Staff motivation and discipline
  • Employee relations
  • Personnel management
  • Policy enforcement
  • Issue resolution
  • Employee performance management
  • Documentation and reporting
  • Staff management
  • Policy and procedure development
  • Employee development
  • Staff development
  • Goal oriented
  • Staff discipline
  • Workflow management
  • Verbal and written communication

Accomplishments

  • 03/01/16, HRA’s Women’s History Month Committee Member – I Am HRA Woman Program (on-screen interview presentation on my experience with HRA): Posted on HRA intranet.
  • 03/01/17, HRA’s Women’s History Month Committee Member – From HIStory…Through HERstory…to…OURstory Program
  • 03/01/18, HRA’s Woman’s History Month Committee Member – Nevertheless…She Persisted Program

Timeline

Assistant Supervisor to Deputy Commissioner

Fire Prevention Service
10.2021 - Current

Graduate Pending - Business Management, Psychology

City University of NY Queens College

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Roshnee Dhanraj