RoShon Evans
Lewisville
Summary
Dynamic operations and program professional with over 8 years of experience in enhancing cross-functional collaboration, streamlining internal processes, and spearheading compliance-driven initiatives. Expertise in translating complex requirements into structured workflows, tracking performance metrics, and delivering insightful executive-level reporting. Adept at thriving in fast-paced, deadline-driven environments while maintaining a focus on continuous improvement and operational excellence. Committed to driving organizational success through strategic planning and effective team support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Caliber Collision
05.2025 - 10.2025
- Managed 100+ site lease portfolio across 10 states while implementing process improvements that reduced discrepancies by 30%, maintained 100% on-time payments, and led cross-functional initiatives to ensure regulatory compliance and operational efficiency.
- Implemented centralized documentation and workflow system reducing invoice discrepancies by 30% and improving operational accuracy
- Managed vendor relationships and payment processing, maintaining 100% on-time payment rate while optimizing costs
- Developed operational dashboards and KPI tracking systems improving team visibility and accountability by 15%
- Conducted internal audits and process analyses, streamlining reporting workflows and administrative procedures
- Led cross-functional initiatives coordinating with legal, finance, and facilities teams to align operational objectives
Warranty Operations and Project Manager
HomePro Technology
07.2022 - 05.2025
- Led team managing 50+ warranty accounts and $2M in annual claims processing, implementing process improvements and risk management frameworks that increased client retention by 18%, reduced service delays by 20%, and decreased billing errors by 25% while maintaining 100% compliance.
- Increased client retention by 18% through proactive communication strategies and enhanced service delivery standards
- Designed and implemented risk management framework reducing service delays by 20% and improving resource allocation
- Standardized documentation processes and quality controls, reducing billing errors by 25% and improving operational efficiency
- Coordinated vendor management and team collaboration to maintain service level agreements and operational continuity
- Enhanced team performance by implementing targeted training programs, leading to improved service metrics and elevated customer satisfaction.
PROGRAM FACILITATOR
Lafayette Parish School System
12.2012 - 07.2022
- Identified areas in need of improvement and implemented solutions.
- Supported students and individuals with behavioral issues, liaising between participants, families, and program executives about needs.
- Designed program implementation and maintenance plan.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Education
Doctor of Business Administration -
Franklin University
Columbus, OHMaster of Business Administration -
Franklin University
Columbus, OHBachelor of Science - undefined
Franklin University
Columbus, OHSkills
- Program Coordination
- Process Improvement
- Stakeholder Management
- Project Tracking & Reporting
- Risk & Issue Management
- Cross-Functional Collaboration
- Documentation & SOP Development
- Compliance Support
- Executive Communication
- Agile Methodologies
- Customer Relationship Management
- Strategic Planning
- Change Management
Affiliations
Project Management Institute - Dallas Chapter
Certification
- Project Management Professional (PMP) Certification (In Progress)
- Professional Scrum Master Certification (In Progress)
- Asana Workflow Specialist
Timeline
Project Manager
Caliber Collision
05.2025 - 10.2025
Warranty Operations and Project Manager
HomePro Technology
07.2022 - 05.2025
PROGRAM FACILITATOR
Lafayette Parish School System
12.2012 - 07.2022
Bachelor of Science - undefined
Franklin University
Doctor of Business Administration -
Franklin University
Master of Business Administration -
Franklin University