Roshonda Aiken
Pompano Beach,FL
Summary
Dependable Patient Access Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
NSU Student Medical Center
10.2021 - 06.2025
- Welcomes patients and caregivers, entering relevant data into computer systems.
- Reduced patient wait times by 15% by optimizing the check-in process
- Records insurance details and obtains treatment pre-approvals if necessary.
- Acts as a liaison between patients and staff, providing updates as required.
- Maintains paper and electronic medical records, updating as needed.
- Provides insurance-related information for billing purposes.
- Assists patients during checkout, ensuring they receive post-treatment instructions.
- Calculates payments, accepts funds, and updates accounts accordingly.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Medical Collections Specialist
Mount Yonah Medical Billing
01.2018 - 01.2021
- Follow up on outstanding medical claims with insurance companies, patients, and healthcare providers
- Review and verify insurance coverage and patient information
- Communicate with patients and insurance companies to resolve billing and payment issues
- Resolve denied claims and appeals reducing outstanding patient debt by 15% in six months
- Ensure that all claims are processed in accordance with industry regulations and standards
- Generate reports and analyze data to identify trends and areas for improvement
Customer Service Representative
VITAS Healthcare
02.2016 - 01.2018
- Educate healthcare professionals, patients, and families about the benefits of hospice care.
- Ensure hospice-eligible patients receive timely care through informed conversations about end-of-life options.
- Work with patients and families to explain how hospice can benefit them.
- Cultivate and share expertise about the Medicare hospice benefit and VITAS services.
- Collaborate with clinical teams to create effective messaging and strategies for education.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responsible for handling 80+ calls daily, maintaining a high level of satisfaction.
Education
Associate of Applied Science - Health Services Management
Broward College
Fort Lauderdale, FL06-2026
High School Diploma -
Atlantic Southeastern Academy
Miami, FL02.2012
Skills
- Medical Terminology
- Electronic Health Records (EHR)
- Evaluating Quality of Care
- Patient Needs Assessment and Referral
- Communicating to Patients and Families
- Caring and Empathetic
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Patient Confidentiality and Data Security
- Resolving Problems
Timeline
Patient Access Representative
NSU Student Medical Center
10.2021 - 06.2025
Medical Collections Specialist
Mount Yonah Medical Billing
01.2018 - 01.2021
Customer Service Representative
VITAS Healthcare
02.2016 - 01.2018
Associate of Applied Science - Health Services Management
Broward College
High School Diploma -
Atlantic Southeastern Academy
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