ROSHONDA HARRIS
Carrollton
Summary
Results-driven Healthcare IT Systems Analyst with 5+ years of experience supporting electronic health record (EHR) systems, data analytics, and clinical workflow optimization in complex healthcare environments. Expertise in Cerner systems, CCL scripting, data extraction, and system integration, with a strong track record of improving system performance and operational efficiency. Skilled in translating clinical and business needs into technical solutions, supporting end users, and driving data-informed decision-making.
Overview
15
15
years of professional experience
Work History
System Analyst
Oracle Cerner
01.2022 - Current
- Develop and maintain CCL scripts to extract, analyze, and report clinical and operational data, supporting healthcare decision-making
- Troubleshoot complex HR system issues, improving system reliability and end-user satisfaction across clinical environments
- Lead system testing and validation (UAT) for third-party integrations, ensuring compliance and minimal disruption to patient care
- Identify workflow inefficiencies and implement enhancements, improving operational efficiency by 20%
- Automate manual processes through system tools and job execution, reducing turnaround time and increasing productivity
- Document and manage service requests using CRM systems to ensure accurate tracking and timely resolution
- Collaborate with developers, analysts, and clinical stakeholders to improve system functionality and user experience
- Support healthcare systems aligned with federal and DoD standards
Supervisor
Navy Exchange Command
Naples
01.2016 - 01.2021
- Supervised daily operations and a team of 20+ employees, driving performance and operational efficiency
- Analyzed operational and sales data to identify trends and improve processes
- Implemented workflow improvements that reduced inefficiencies and enhanced productivity
- Led staff training initiatives, improving team performance and retention
- Partnered with leadership to execute strategic initiatives and improve service delivery
Operations Manager
Sam’s Club
Norfolk
01.2011 - 01.2016
- Managed multi-department operations including staffing, budgeting, and process optimization
- Implemented digital tracking systems, reducing operational errors by 15%
- Led cross-functional teams to ensure compliance with corporate and financial standards
- Used data analysis to drive process improvements and operational performance
Education
Master of Business Administration - Data Analytics
Louisiana State University
05-2026
Bacherlor of Business Administration - Human Resources
University of Phoenix
07-2020
Skills
- Healthcare Data Reporting & Analytics
- Data Visualization
- System Integration & Testing (UAT)
- Cerner (CCL, Discern Visual Developer, Olympus)
- SQL
- R
- Excel (Advanced)
- Workflow Automation
- CRM Systems
- Technical Documentation
Timeline
System Analyst
Oracle Cerner
01.2022 - Current
Supervisor
Navy Exchange Command
01.2016 - 01.2021
Operations Manager
Sam’s Club
01.2011 - 01.2016
Master of Business Administration - Data Analytics
Louisiana State University
Bacherlor of Business Administration - Human Resources
University of Phoenix