Roshonda Lawrence
Athens,GA
Summary
Dynamic and results-oriented professional with extensive experience in reception management and customer service, notably at Quality Inn Hotel. Excelled in enhancing office efficiency and customer satisfaction through expert call handling and reception area maintenance. Demonstrated leadership in team collaboration and adept at multitasking, showcasing a blend of strong communication skills and Microsoft Office proficiency.
Overview
35
35
years of professional experience
Work History
Receptionist Administrator
Quality Inn Hotel
02.1998 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist
Sleep Inn Suites
02.1990 - 01.1998
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Diploma - Mathematics
Monroe Area High School
300 Double Spring Rd, Monroe, Ga 3060506.1988
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Payment collection
- Mail handling
- Document scanning and digitization
- Client relations
- Office equipment maintenance
- Call handling
- Customer service
- Data entry
- Microsoft office
- Multitasking and organization
- Team leadership
- Handling complaints
- Staff training
Timeline
Receptionist Administrator
Quality Inn Hotel
02.1998 - Current
Receptionist
Sleep Inn Suites
02.1990 - 01.1998
Diploma - Mathematics
Monroe Area High School
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