Roshunda Gibson
Bensenville,IL
Summary
Highly organized Operations Representative specializing in process improvement, project management and team leadership. Demonstrated expertise in streamlining operational procedures, enhancing efficiency and boosting productivity. Noted for strong strategic planning skills, problem-solving abilities and exceptional communication. Significant contributions made to previous roles include implementing successful operational strategies and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Representative
PNC Financial Services
Itasca, IL
08/15/16 - Current
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Implemented process improvements that increased productivity while reducing costs.
- Developed procedures for improving the efficiency of operational processes.
- Responded promptly to customer emails and phone calls regarding account information.
Customer Service Cashier
Instacart
Chicago, IL
07.2015 - 05.2018
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted customers with locating merchandise within the store.
Mail Carrier
United States Post Office
Evanston, IL
02.2014 - 01.2015
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Sorted mail to be delivered according to route and customer address.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
Education
Some College (No Degree) - Business Administration
Triton College
River Grove, ILSkills
- Logistics Management
- Cross-Functional Communication
- Cost Reduction
- Process Management
- Operational Efficiency
- Workload prioritization
Timeline
Customer Service Cashier
Instacart
07.2015 - 05.2018
Mail Carrier
United States Post Office
02.2014 - 01.2015
Operations Representative
PNC Financial Services
08/15/16 - Current
Some College (No Degree) - Business Administration
Triton College
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