Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshunda Johnikin

Bossier City,LA

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Cook

Big Bucks Grocery
Ruston , LA
06.2023 - Current
  • Resolved customer complaints regarding food quality or services provided.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Ordered supplies as needed for the kitchen.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Organized storage areas for efficient usage of space.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Set up work stations prior to opening to minimize prep time.
  • Checked quality of food products to meet high standards.

DSW Worker

Absolute Care Staffing Health Agency
Monroe, LA
12.2015 - 07.2023
  • Communicated effectively both orally and written with a variety of stakeholders including clients, families, teachers, administrators.
  • Provided direct clinical services to individuals with disabilities and their families.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
  • Provided crisis intervention services when needed.
  • Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
  • Provided transportation assistance for clients who need assistance getting from one place to another.
  • Attended workshops, training sessions on topics related to disability supports, services.
  • Assessed physical environment of homes or other settings where clients reside to ensure safety standards are met.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.

Receptionist

Ruston Daily Leader
Ruston, LA
01.2023 - 06.2023
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted with special projects assigned by management when required.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Responded to inquiries from internal staff members regarding office operations.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Senior Manager

Security Finance, Financial Services
Farmerville, LA
02.2021 - 07.2022
  • Developed positive relationships with customers through friendly interactions.
  • Making over 100 collection calls a day.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Making Daily Bank Deposits
  • Opening and Closing office
  • Approving and denying loans
  • Balancing cash drawer

Patient Access Representative

Primary Health Centre
Ruston, LA
11.2019 - 03.2020
  • Scanned documents into electronic medical records system.
  • Managed incoming faxes related to patient registration processes.
  • Assisted with scheduling outpatient appointments.
  • Followed up on unpaid claims in a timely manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Ensured accuracy of all data entered into computer system.
  • Answered phones promptly in a professional manner.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Created new patient accounts in EMR system as needed.
  • Greeted patients and visitors in a courteous and professional manner.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Stayed current on community-based resources and services useful to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Education

Certification - Physical Therapy Technician

Unitech Training Academy - Lafayette
West Monroe, LA
03-2006

High School Diploma -

Union Parish High School
Farmerville, LA
05-1999

Some College (No Degree) - Computer And Information Systems Security

Grambling State University
Grambling, LA

Skills

  • Food presentation
  • Order Verification
  • Customer Service
  • Supply Restocking
  • Food handling
  • Appointment Scheduling
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Data Collection
  • Scheduling
  • Complaint resolution
  • Account updating
  • 10-Key
  • High-energy attitude
  • Microsoft Excel
  • Microsoft Office expertise
  • Customer Relationship Management (CRM)
  • Positive and professional
  • Critical Thinking
  • Researching
  • Sales closing
  • Medical terminology knowledge
  • Call Center Operations
  • Account Management
  • Registration and Admissions
  • Financial Procedures Adherence
  • Insurance Verification
  • Registration management
  • Multitasking and Organization
  • HIPAA Compliance
  • Pre-Admission Requests
  • Medical Billing
  • Patient Registration
  • Money Handling
  • Insurance Billing
  • Phone and Email Etiquette
  • Relationship Building
  • Medical Terminology
  • Payment Processing
  • Flexible Schedule

Timeline

Cook

Big Bucks Grocery
06.2023 - Current

Receptionist

Ruston Daily Leader
01.2023 - 06.2023

Senior Manager

Security Finance, Financial Services
02.2021 - 07.2022

Patient Access Representative

Primary Health Centre
11.2019 - 03.2020

DSW Worker

Absolute Care Staffing Health Agency
12.2015 - 07.2023

Certification - Physical Therapy Technician

Unitech Training Academy - Lafayette

High School Diploma -

Union Parish High School

Some College (No Degree) - Computer And Information Systems Security

Grambling State University

Similar Profiles

CREATE PROFILE
Roshunda Johnikin