Summary
Overview
Work History
Education
Skills
Timeline
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Roshunda Rogers

TX

Summary

Highly- dedicated professional tubular account representative with over 11 years of experience of managing high profile clients. Ability to maintain accounts within a high-pressure environment, as well as coordinate with outside sales, the mills, and marketing department to ensure distributors and end users receives the best quality customer service that U. S. Steel provides. Proven record of achievements within the company including: Maintaining Excellent Customer Relationships Maintaining Low Attrition Utilization of ERP Proven track record of communicating well with all levels of management, sales, the mill, and team members. Organized, efficient and dependable with a strong work ethic and excellent time and project-management skills.

Overview

18
18
years of professional experience

Work History

Tubular Account Representative

U.S. Steel
02.2015 - Current
  • Under minimal supervision manages OCTG, Line Pipe, Green Tubes, and Coupling Stock customers
  • Maintains quotes, purchase orders, and files to ensure our department stays in SOX compliance
  • Reviews each purchase order to ensure quantity, price, payment terms and shipping information are correct before entering orders
  • Communicates with the customer, mills and outside sales to assist with scheduling to ensure the end users needs are met
  • Functions as a point of contact with our logistics department, claims department, accounting, accessory shop, and outside processors for any and all necessary information the customers may need
  • Develops great working relationship with distributors.

Business Account Representative

Hudson Energy
06.2014 - 02.2015
  • Manage high profile customers and vendors both locally and nationally
  • Primary contact for both customers and brokers
  • Assist with new enrollment, billing, payments, and any other customer issue
  • Work closely with our sales team and brokers to price customers and execute contracts
  • Handle customer requests and issues via phone, in person, email, or fax.

Business Account Manager

Reliant Energy
06.2006 - 10.2013
  • High-profile management position accountable for maintaining business accounts and developing personal relationships with clientele
  • Handled all customer issues by phone, email, or on customer location
  • Conducted energy audits to ensure the customer is effectively utilizing their power
  • Created and carried out marketing ideas and customer events for business population
  • Maintain high awareness of the competitive environment, electricity marketing trends, and current
  • Monitor, track, and verify movement of customer trends to ensure Reliant was meeting all their needs
  • Participate in community and chamber events to position the company as a leader in the energy business
  • Created verbal and written contracts and making sure they were in SOX and PUC compliance.

Education

East Valley High School

Skills

  • Expert Knowledge in order entry and customer service skills
  • Exceptional attention to detail
  • Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
  • First-class organizational, multi-tasking, and time management skills, deadline oriented
  • Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Proficient with Microsoft Excel, Word and Outlook, Salesforce, ERP Oracle, SAP and CRM

Timeline

Tubular Account Representative

U.S. Steel
02.2015 - Current

Business Account Representative

Hudson Energy
06.2014 - 02.2015

Business Account Manager

Reliant Energy
06.2006 - 10.2013

East Valley High School

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Roshunda Rogers