Summary
Work History
Education
Skills
Languages
Work Availability
Timeline
Overview
BusinessDevelopmentManager
Rosi Almeida

Rosi Almeida

New York,NY

Summary

House Manager And Director of Interiors Boutique Services Specialist. Highly organized, innovative, and decisive leader with 18 years of experience in management in high-end private homes and personalized assistance. Results-driven, with 25+ years of customer service and hospitality, focusing on every detail of a customer's unique lifestyle to ensure the requests are flawlessly executed.

A sophisticated and self-motivated professional who is dynamic, compassionate, and outstanding multi-skilled, combined with a formal background in Interior Design. Speaks fluent English, Portuguese, and Spanish.

Discretion, privacy, and confidentiality are top priorities.

Work History

House Manager and Director of Interiors

Private Families
08.2008 - Current
  • Managed and coordinated the day-to-day operation of high-end private homes to comply with professional regulations and standards.
  • Managed hiring, training, and coaching household staff and ensured the team performed efficiently and effectively.
  • Coordinated and directed vendors and sub-contractors for preventive home maintenance, renovations, projects, and design.
  • Tech-savvy with an understanding of innovative home technology.
  • Handy work involved repairing, installing, maintaining, assembling, and disassembling items and guaranteed proper tracking and maintenance of the homes.
  • Reduced overall maintenance cost by 20%.
  • Tailored luxury closet organization focused on custom storage seasonal solutions, functionality, and aesthetics.
  • Curated customer's wardrobe to ensure the right outfits for events and packed and unpacked for travel.
  • Reduced overall home clutter and professionally organized closets, kitchens, offices, and garages.
  • Controlled household inventory effectively, sourced quality food and environmentally friendly cleaning products.
  • Developed and managed budgets for all maintenance, home improvement, and construction projects, providing regular reports and updates to ownership.
  • Implemented sustainable measures and reduced household waste by 25%.
  • Planned and prepared meals. Nutritional knowledge in superfoods and diets; vegan, gluten-free, food allergies, and intolerance.
  • Trained in formal and informal table settings, private jets, and yacht services.
  • Upheld excellent housekeeping practices, guaranteeing a safe, clean, and pleasant environment to prevent the spread of germs and allergens.
  • Oversaw quality control for high-end furniture, museum-quality items, delicate garments, laundry, and ironing clothes and linens.
  • Planned and organized events, holiday parties, cocktails, and home decor projects.
  • Traveled to multiple properties in the US and abroad to ensure the quality and standards for pre-arrival.
  • Collaborated with clients with specialized organizational requests such as calendars, mail, doctor appointments, and travel arrangements, coordinated social engagements and private administrative support.

Sales Manager, US North East

Gruppo Tomasella Mobili S.A.S.
09.2014 - 07.2019
  • Managed and Welcomed customers and introduced the brand in a high-end furniture showroom.
  • Generated the highest sales volume within the first three months of hire.
  • Tracked record selling to the A&D community and Retail and Homeowners.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Directed all sales, delivery, assembly, and customer care.
  • Had heightened exposure to international markets and client connections through presences and participation in trade events in ICFF-New York City, High Point-North Caroline, and Saloni del Mobile-Milano, Italy.

Interior Design and Sales Manager

Bo Concept.
06.2005 - 11.2008
  • Greeted customers in a modern and contemporary furniture retail showroom.
  • Consistently achieved sales targets.
  • Best US Sales and Customer Service Award 2006.
  • Managed and fostered strong customer relationships with designers, architects, and private clients to drive loyalty and preference toward the brand.
  • In charge of hiring, training, and motivating employees to increase sales performance.
  • Coordinated and designed window showroom displays.

Home Manager and Executive Personal Assistant

Private Family
02.2001 - 03.2005
  • Managed the full spectrum of day-to-day operations within the residence.
  • Interviewed, hired, trained, and supervised household staff.
  • Coordinated and directed vendors and sub-contractors for preventive maintenance and renovation.
  • Organized with precise detail all household schedules, calendars, kids' activities, shopping tasks, and cleaning schedules.
  • Reduced by 30% waste of food, clothes, and cleaning supplies.
  • Developed and executed home organization; closets, kitchen, kids' toys, arts & crafts, and school supplies.
  • Cared for two children from newborn to five years old.
  • Elaborated and prepared healthy daily meals for the kids.
  • Engaged kids with educational activities.
  • Directed instruction to assist parents with coaching the kid's proper manners and behaviors.
  • Provided executive and administrative assistance; travel arrangements, mail, doctors appointments, answering phones and emails, kid's school schedule and activities, digitized confidential information and documentation, ensuring 100% privacy.

Interior Design Researcher

D&D Architectural Magazine
02.1997 - 10.2000
  • Developed written and visual presentations for an Architectural Interior Design Magazine to select seasonal ambiance for photo shoots.
  • Researched and collected on-trend home-designed products at Interior Design trade shows via travel to ICCFF-New York, Salone Del Mobile Milan-Italy.


Flight Attendant and Superintendent

TAM Brazilian Airline
01.1989 - 11.1996
  • Superintendent in charge of assigning duties and areas of work to Airplane-Flight Attendants to provide services for airline passengers.
  • Responsible for hiring, training, and managing 50 new flight attendants.
  • Well-versed and exposed to South/North America and European cultures and religions as part of passenger handling and training.
  • Customer Service Flight Attendant Award 1993.

Education

Bachelor of Arts - Interior Design

Panamericana School of Arts
Sao Paulo,Brazil
12.1998

Skills

  • House and Project Management
  • Personal Assistant Boutique Services Specialist
  • Leadership, Training, Coaching, and Mentoring
  • Work independently in a fast-paced environment and handle multiple priorities
  • Commitment to customer service and propensity for problem-solving
  • Effective communication with high emotional intelligence
  • Exceptional Organization and Time Management
  • Computer proficiency

Languages

English
Portuguese
Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Manager, US North East

Gruppo Tomasella Mobili S.A.S.
09.2014 - 07.2019

House Manager and Director of Interiors

Private Families
08.2008 - Current

Interior Design and Sales Manager

Bo Concept.
06.2005 - 11.2008

Home Manager and Executive Personal Assistant

Private Family
02.2001 - 03.2005

Interior Design Researcher

D&D Architectural Magazine
02.1997 - 10.2000

Flight Attendant and Superintendent

TAM Brazilian Airline
01.1989 - 11.1996

Bachelor of Arts - Interior Design

Panamericana School of Arts

Overview

36
36
years of professional experience
Rosi Almeida