Rosie Banter

• - Elevated clinic revenue $170% (from $50K to $135K monthly) via strategic sales leadership, operational optimization, and effective consulting and upselling.
• - Led team across multiple locations to consistently exceed sales targets, successfully closing high-value transactions both face-to-face and remotely (phone/Zoom).
• - Built and managed a robust sales pipeline through proactive lead generation and daily patient follow-ups; managed the full financial cycle and financing contracts.
• - Optimized high-volume schedules, resolved complex inquiries, and mentored new team members to ensure premium service standards.
• - Developed strong patient rapport and managed the financial process, including agreements and in-house financing, while guiding patients through detailed pre- and post-operative care.
• Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted operations.
• Fostered a collaborative environment among clinical staff to enhance teamwork and communication efforts.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
• Oversaw overall operation of nursing services and patient care.

- Managed the full patient sales and care cycle, consistently contributing to monthly and quarterly targets by conducting comprehensive consultations and maintaining active follow-up to secure sales.

- Developed strong patient rapport and managed the financial process, including agreements and in-house financing, while guiding patients through detailed pre- and post-operative care.

• Coordinated pre-operative consultations, ensuring seamless communication between patients and medical staff.
• Provided patient education on procedures and recovery processes to enhance understanding and compliance.
• Assisted in developing patient care plans that prioritized individual needs and preferences.
• Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction.
• Conducted regular follow-ups with patients post-procedure to monitor progress and address concerns proactively.

• Delivered exceptional customer service to enhance client satisfaction and loyalty.
• Analyzed sales trends to identify opportunities for upselling and cross-selling products.
• Implemented promotional campaigns to increase foot traffic and drive sales growth.
• Resolved customer inquiries and complaints promptly, maintaining positive brand reputation.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Led daily store operations, ensuring optimal customer service and adherence to company standards.
• Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
• Analyzed sales data to identify trends and implement strategies for inventory management.
• Developed promotional displays that increased product visibility and drove customer engagement.
• Fostered a positive work environment through effective communication and conflict resolution skills.