Rosie Cannady

Driven healthcare customer service representative with over 20 years of experience in the field. Proven track record of providing compassionate support and solutions to patients and their families. Skilled at applying multiple areas of insurance coverage. Eager to use skills and experience to make a di erence in the lives of others. Team Leader over a small group of people Analytical Exceptionally Organized Great O ce E ciency Conducts on-the-Job Training Management of Financial Resources Administration Merchandising Good knowledge of Medical Terminology Excellent data entry and patient interviewing skills Understands patient confidentiality and HIPAA rules Strives to make the patient registration process as pleasant as possible Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.