Rosie Cardenas
Manvel,TX
Summary
Am open to any & all new opportunities Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to any position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Watercrest At Shadowcreek Ranch
08.2023 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
Amazon Delivery Driver
Amazon
08.2021 - 02.2022
- Received, unloaded and delivered packages, items and materials
- Delivered a wide variety of items, packages and materials, including Packages
- Utilized scanner to process and ensure timely deliveries
- Adhered to Department of Transportation (DOT) regulations
- Assured inventory was consistently accurate
- Assured packages arrived at destination.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Caregiver
The Park At Bay Area - Pasadena, TX
01.2021 - 05.2021
- BLS Provider licensed
- Provided residents with a comforting environment
- Assisted residents with everyday Routine
- Cared for residents with dementia, Alzheimer's and memory loss.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver
The Reserve at Pasadena - Pasadena, TX
01.2021 - 04.2021
- Helped residents with Alzheimer's & Dementia with daily routines
- Change clothes
- Assist to the Restroom
- Change pull ups/ depends
- Assist with dinner/ feeding
- Help get ready for bed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
Associate of Applied Science - Health Information Technology
San Jacinto College District
Pasadena, TX06.2028
Bachelor's - Criminal Justice
Penn Foster
Texas City, TX05.2024
Some College - Criminal Justice
Lone Star College System
Katy, TX08.2019
Some College - Criminal Justice
Sul Ross State University
Alpine, TX12.2017
High school diploma -
South Houston High School
Pasadena, TX06.2016
Skills
- Delivery Driver Experience
- Driving
- Load & Unload
- Retail sales
- Tech savvy
- Customer service
- English
- Caregiving
- Senior Care
- Memory Care
- Hospitality
- Customer Service
- Strong Work Ethic
- Proactive attitude
- Guest Services
- Guest experiences
- Polite telephone etiquette
- Cash Handling
- Administrative Support
- Reservation coordination
- Bookkeeping
- Clear Communication
- Office Support
- Item Pickup and Delivery
- Package Shipping
Certification
- BLS for Healthcare Providers, 06/01/21, 06/01/23, Provide CPR & AED
- Driver's License
Timeline
Concierge
Watercrest At Shadowcreek Ranch
08.2023 - 05.2024
Amazon Delivery Driver
Amazon
08.2021 - 02.2022
Caregiver
The Park At Bay Area - Pasadena, TX
01.2021 - 05.2021
Caregiver
The Reserve at Pasadena - Pasadena, TX
01.2021 - 04.2021
Associate of Applied Science - Health Information Technology
San Jacinto College District
Bachelor's - Criminal Justice
Penn Foster
Some College - Criminal Justice
Lone Star College System
Some College - Criminal Justice
Sul Ross State University
High school diploma -
South Houston High School
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