Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosie Carlson

San Antonio,TX

Summary

Dynamic and hard worker with experience supporting customers' day-to-day functions and services. With a strong background in medical terminology, effective time management, and computer skills, I have successfully worked in various roles, including Guest Service agent, Hostess/Waitress, and Secretary/Assistant. My past accomplishments include consistently being on the honor roll or high honor roll during high school and being nominated as Guest Service Supervisor in my most recent job due to my leadership abilities. I am looking to work in a hybrid environment where I can contribute to a team while also having my own projects or tasks. I am eager to expand my knowledge in the medical field and grow both professionally and personally.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Ortiz Pharmacy
05.2024 - Current
  • Led inventory management to ensure accurate stock levels and reduce medication shortages.
  • Mentored junior pharmacy technicians on prescription processing and customer service protocols.
  • Streamlined medication dispensing process, improving efficiency and reducing wait times for patients.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Front Desk Agent

Drury Inn & Suites
02.2022 - Current
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Enforced policies and procedures to increase efficiency.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.

Digital Personal Shopper

Walmart
08.2021 - 02.2022
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Delegated daily tasks to team members to optimize group productivity.
  • Satisfied customers with quick accurate service under tight deadlines. Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Education

Associate of Applied Science - Biology

San Antonio College
San Antonio, TX
05-2026

High School Diploma -

John Jay High School
San Antonio, TX
06.2021

Skills

  • Team Management
  • Front Desk Management
  • Hospitality Service Expertise
  • Multi-Line Telephone Systems
  • Creative Solutions
  • Corrective Actions
  • Efficient Communication

Timeline

Pharmacy Technician

Ortiz Pharmacy
05.2024 - Current

Front Desk Agent

Drury Inn & Suites
02.2022 - Current

Digital Personal Shopper

Walmart
08.2021 - 02.2022

Associate of Applied Science - Biology

San Antonio College

High School Diploma -

John Jay High School