Chilicia Linzy
Houston,TX
Summary
Experienced security and sales professional with hands on experience seeking position where I can advance and learn new skills.
Overview
21
21
years of professional experience
Work History
SECURITY OFFICER
CBRE
01.2024 - Current
- Provide security and service to employees of Hess Tower
- Promote positive public relations by offering courteous service to all tenants, visitors, and guests while to their requests
- Ensure all information is logged for pass-on to the following shifts
- Assist in emergency situations (eg
- Fire, evacuations, human crises)
- Monitor and control the building's life safety system and central security panel and communicate any security issues to the client representative
- Maintain adequate coverage of the property posts
- Maintain daily logs and shift reports
- Review reports and monitors performance
- Evaluate operating guidelines and practices and recommends improvements
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent
- Suggest improvements to existing processes and solutions to improve the efficiency of the team
SECURITY OFFICER
ALLIED UNIVERSAL SECURITY SERVICES
01.2024 - Current
- Provide security and service to employees of Katy Mills Mall
- Maintain visibility to ensure safety and deter unacceptable activities
- Observe signs of crime or disorder and investigate disturbances
- Conduct regular and random patrols around the business and perimeter
- Provide customer service to our clients by carrying out safety and security procedures, site-specific emergency response activities
- Respond to incidents and critical situations in a calm, problem-solving manner
SALES ASSOCIATE
CHAMP'S SPORTS
01.2023 - 01.2024
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered as workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
SECURITY OFFICER
ALLIED UNIVERSAL SECURITY SERVICES
01.2021 - 01.2024
- Provide security and service to employees of Chase Home Loans
- Monitor all surveillance equipment and alarms
- Respond to various emergencies that occur in the building and garage
- Communicate with security officers using a radio
- Receive information concerning access authorization for various units, restricted parking and traffic
- Ensure access authorization is maintained at desired levels
- Perform safety and environmental tasks as well as perform building and perimeter security patrols
- Conduct employee escorts
SALES ASSOCIATE
CONN'S HOME PLUS
01.2021 - 01.2022
- Provide assistance to customers through buying process to include merchandise selection, payment, pick-up, and deliveries
- Complete daily telephone calls to existing and potential customers
- Generate new sales from our wide range of business service
- Support colleagues and contribute to a positive and team-focused environment
- Establish and maintain current customer and potential customer relationships
- Deliver on key metrics and sales goals set by the company monthly
- Maintain confidentiality and comply with all credit policies, procedures, and government regulations
- Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
- Perform all job functions with a high degree of integrity and honesty
DISPATCHER
ANDY FRAIN SECURITY SERVICES
01.2017 - 01.2020
- Provide security and services to customers and employees to Pecanland Mall
- Ability to Multi-task, point of contact, coordinate, communicate and monitor
- Ability to coordinate assignments, maintain accurate logs, answer calls, remain calm, keep officers aware, dispatch officers, notify law enforcement, early response, and customer service
SHIFT SUPERVISOR
ALLIED UNIVERSAL SECURITY SERVICES
01.2014 - 01.2016
- Provide security and service to employees of US Xpress and Total Transportation
- Perform quality assurance checks on trucks entering facility
- Issuing documentation to drivers for clearance
- Maintain and update records
- Ensure the facility is provided with high quality security services to drivers and property
- Report and document safety concerns and breaches
- Build, improve and maintain effective relationships with both client employees and guests
- Answer questions and assist guests and employees
- Worked with management to complete weekly scheduling as well as trained new employees on systems and processes
SECURITY OPERATIONS CENTER (SOC)
ALLIED UNIVERSAL SECURITY SERVICES
01.2014 - 12.2014
- Provide security and service to employees of Nike
- Manage day to day access to all company facilities, ensuring compliance with customers, auditorial, and company policy
- CCTV System: Managed the company CCTV system and processed video footage upon request
- Conducted alarm monitoring for facility
- Managed all video footage requests in accordance with company policy
- Notified appropriate personnel in an emergency
- Directing visitors to appropriate areas
- Monitor and control removal of company and personal property
- Report all building utility/service issues as observed and instructed to facilities
- Display exceptional customer service and communication skills
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
SECURITY OFFICER
ALLIED BARTON SECURITY SERVICES
01.2011 - 01.2014
- Provide security and services to customers and employees of Pecanland Mall
- Ability to Multi-task, point of contact, coordinate, communicate and monitor
- Ability to coordinate assignments, maintain accurate logs, answer calls, remain calm, keep officers aware, dispatch officers, notify law enforcement, early response, and customer service
SALES ASSOCIATE
CHAMPS SPORTS
01.2011 - 01.2014
- Entry-level customer service position
- Ability to engage the customer
- Assist customers in selecting merchandise and answering questions about products or service
- Inspect store shipments and merchandise received for accuracy and errors
- Notify management of audit results
- Finalizing sales, handle returns, and answering questions about products, services, and store policy
CREW MEMBER
WENDY'S
01.2008 - 01.2010
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assembled food orders while maintaining appropriate portion control
- Operated cash register, including accurate cash handling and credit card transactions
SECURITY OFFICER
DAY AND ZIMMERMAN
01.2004 - 01.2008
Education
BACHELOR'S OF SCIENCE - Business in Digital Marketing
BRYAN UNIVERSITY
01.2020
ASSOCIATE OF ARTS - Graphic Design
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
01.2017
ASSOCIATE OF ARTS - Art
DELTA COMMUNITY COLLEGE
01.2014
BACHELOR'S OF ARTS - Graphic Design
UNIVERSITY OF LOUISIANA AT MONROE
01.2012
ASSOCIATE OF ARTS - Art
DELTA COMMUNITY COLLEGE
01.2009
Skills
- Supervision
- Observation Skills
- Verbal Communication
- Problem Solving
- Written Skills
- Decision Making
- Monitoring
- Assessing customer requirements
- Policies and procedures
- Auditing
- MS Office Suite
- Security Guard License
- CCTV Surveillance
- CCTV Monitoring
- Report Writing
- Dispatch
Timeline
SECURITY OFFICER
CBRE
01.2024 - Current
SECURITY OFFICER
ALLIED UNIVERSAL SECURITY SERVICES
01.2024 - Current
SALES ASSOCIATE
CHAMP'S SPORTS
01.2023 - 01.2024
SECURITY OFFICER
ALLIED UNIVERSAL SECURITY SERVICES
01.2021 - 01.2024
SALES ASSOCIATE
CONN'S HOME PLUS
01.2021 - 01.2022
DISPATCHER
ANDY FRAIN SECURITY SERVICES
01.2017 - 01.2020
SHIFT SUPERVISOR
ALLIED UNIVERSAL SECURITY SERVICES
01.2014 - 01.2016
SECURITY OPERATIONS CENTER (SOC)
ALLIED UNIVERSAL SECURITY SERVICES
01.2014 - 12.2014
SECURITY OFFICER
ALLIED BARTON SECURITY SERVICES
01.2011 - 01.2014
SALES ASSOCIATE
CHAMPS SPORTS
01.2011 - 01.2014
CREW MEMBER
WENDY'S
01.2008 - 01.2010
SECURITY OFFICER
DAY AND ZIMMERMAN
01.2004 - 01.2008
ASSOCIATE OF ARTS - Graphic Design
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
ASSOCIATE OF ARTS - Art
DELTA COMMUNITY COLLEGE
BACHELOR'S OF ARTS - Graphic Design
UNIVERSITY OF LOUISIANA AT MONROE
ASSOCIATE OF ARTS - Art
DELTA COMMUNITY COLLEGE
BACHELOR'S OF SCIENCE - Business in Digital Marketing
BRYAN UNIVERSITY
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