Rosie Cortes
Gervais,OR
Summary
Detail-oriented and results-driven professional seeking a challenging position where management and leadership skills can be utilized to effectively contribute to a company's success and overall customer satisfaction.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
Washington Trust Bank
05.2007 - Current
- Responsible for branch operations and transaction activity, including standardization and controls relative to policies, procedures, processing systems, equipment, audit, and compliance for Region
- Met with clients and prospects to provide expertise and introduce Bank products and services
- Represented Bank at Bank and client functions and other volunteer opportunities
- Supervised and managed hiring, training, coaching, development, and performance reviews of assigned personnel
- Maintained administrative authority for staff personnel, including responsibilities for hiring, termination, and payroll
- Managed accounts payable for Region, including processing invoices, approving expense reports, and handling equipment requests
- Created and maintained management reports as needed
- Led all systems conversion and migration projects for Oregon Region
- Served as liaison in synchronizing service efforts of various Bank departments including Corporate Banking, Private Banking, Wealth Management, Investment Services, Operations, and Credit Administration to most effectively meet Region’s clients’ needs.
Operations Manager
Bank Of The Northwest / Pacific NW Bank / Wells Fargo
01.1997 - 05.2007
- Oversaw daily operations and ensured smooth functioning of office
- Played instrumental role in coordination involved with mergers and acquisitions
Education
Bachelor of Science in Business Marketing -
Oregon State University
Skills
- Relationship Building
- Policy Development and Enforcement
- Experience in coordinating mergers and acquisitions processes
- Strong leadership and team-building abilities
- Detail-oriented with commitment to quality and accuracy
- Strong analytical and problem-solving skills
- Compliance Management
- Bilingual - English and Spanish
- Well-versed in strategic planning
- Excellent communication and interpersonal skills
- Customer Service Management
- Operations Oversight
Affiliations
- Oregon Bankers Association, Operations Committee member
- Junior Achievement, Board Member and DEI Committee Member
Timeline
Regional Operations Manager
Washington Trust Bank
05.2007 - Current
Operations Manager
Bank Of The Northwest / Pacific NW Bank / Wells Fargo
01.1997 - 05.2007
Bachelor of Science in Business Marketing -
Oregon State University
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