Rosie Estrada
La Joya
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds.
Excellent decision-making, time management and communication skills. Resilient emergency medical technician with several years of experience delivering compassionate care and respect to every patient. Expert at responding to emergency calls and offering services ranging from cardiopulmonary resuscitation (cpr) to wound treatment.Effective communicator with calm demeanor.
Accomplished medical scribe with background in emergency room settings. Holds solid experience in transcribing detailed and accurate patient data, maintaining efficient workflow, and facilitating effective communication between physicians and patients. Strong skills include swift and precise documentation, adaptability to fast-paced environments, and advanced knowledge of medical terminologies.
Contributed significantly to streamlining processes and enhancing
patient care quality in previous roles. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record-keeping and insurance documentation.
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common
questions and concerns.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Technician
South Texas Health Systems
McAllen
09.2023 - Current
- Assisted nurses with patient care and daily activities.
- Monitored vital signs and reported changes to medical staff.
- Maintained cleanliness and organization of patient rooms.
- Documented patient information in electronic health records.
- Supported patients during mobility and rehabilitation exercises.
- Communicated effectively with patients and families about care plans.
- Collaborated with multidisciplinary teams to ensure quality care.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Billing Specialist
REPPA
Edinburg
05.2021 - Current
- Processed customer invoices accurately using billing software.
- Managed payment collections and resolved billing discrepancies.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Reviewed medical records to ensure accuracy of billing information and patient data.
Emergency Room Medical Scribe
Doctors Hospital at Renaissance Health System
Edinburg
10.2007 - Current
- Recorded patient histories and vital signs during emergency room visits.
- Assisted physicians by documenting treatment plans and procedures in real-time.
- Coordinated communication between medical staff and patients in high-pressure situations.
- Managed electronic health records using advanced medical scribe software systems.
- Ensured accuracy of documentation while maintaining patient confidentiality at all times.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Scanned documents into the Electronic Health Record database.
- Collaborated with physicians to ensure accuracy of documentation in charts.
- Provided support to nurses and physicians in a fast-paced emergency room setting.
- Performed data entry of patient histories and physicals as directed by physicians.
- Recorded dictations from physicians into the electronic medical record system.
- Gathered vital signs, medications, allergies, and other pertinent information from patients.
- Attended staff meetings to discuss changes in policies and procedures related to medical records management.
- Monitored patient flow through the department ensuring timely completion of services.
- Utilized appropriate terminology when transcribing physician orders accurately.
- Ensured that all required forms were completed accurately before discharge.
- Verified patient information and entered it into the electronic medical record system.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted in coding diagnoses and procedures to streamline billing processes.
- Assisted physicians during patient visits by taking detailed notes on interactions and treatment plans.
- Managed and organized medical documents to ensure easy access for healthcare providers.
- Supported physicians in managing patient flow by preparing exam rooms and medical records before consultations.
- Informed doctor of urgent patient needs per nursing progress notes.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Followed clinicians throughout shift in high-volume, busy environments.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
Advanced Emergency Medical Technician
SEM-T
Edinburg
02.2004 - Current
- Operated advanced life support equipment in critical situations.
- Documented patient information and treatment protocols accurately and efficiently.
- Trained new EMT staff on protocols and emergency response procedures.
- Administered oxygen therapy and other forms of respiratory assistance as required by the situation.
- Assessed patient condition and vital signs, such as pulse rate, respiration rate, blood pressure, temperature, and level of consciousness.
- Reviewed physician orders before administering medication or performing procedures according to protocol standards.
- Managed multiple tasks within an assigned area of responsibility while providing quality care for all patients.
- Maintained proficiency in the use of medical equipment for emergency medical care.
- Remained level-headed and proactive during emergency situations.
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Advanced Emergency Medical Technician
South Star Ambulance Service
Weslaco
10.1998 - 05.2017
- Administered emergency medical care during transport to medical facilities.
- Collaborated with healthcare teams on patient assessments and treatment plans.
- Operated advanced life support equipment in critical situations.
- Documented patient information and treatment protocols accurately and efficiently.
- Coordinated with dispatch for optimal route planning during emergencies.
- Educated family members about pre-hospital interventions that were performed on their loved one.
- Assessed patient condition and vital signs, such as pulse rate, respiration rate, blood pressure, temperature, and level of consciousness.
- Prepared reports documenting patient information and care provided en route to the hospital.
- Utilized airway adjuncts such as suctioning devices, oral pharyngeal airways, nasopharyngeal airways, and endotracheal tubes.
- Assessed emergency situations and prioritized medical care for patients.
- Suctioned airways to clear obstructions and help patients breathe.
- Positioned patients in preparation for treatment and transport.
- Bandaged wounds and determined necessity for stitches or sutures.
- Immobilized patients for transport using backboard or other spinal mobilization.
Education
Associate Degree in Nursing - Nursing
Escuela Dr. Enfermeria Jose Cadena Y Cadena
Reynosa Tamps., Mexico11-2011
Some College (No Degree) - Advanced Emergency Medical Technician
Texas State Technical College
Harlingen, TX05-2000
High School Diploma -
La Joya High School
La Joya, TX05-1997
Skills
- Critical thinking
- Documentation skills
- HIPAA compliance
- Decision-making
- Multitasking and organization
- Records organization and review
- Data entry accuracy
- Time management
- Effective communication
- Team collaboration
- Customer relationship management
- Patient assessment
- Emergency response
- Medical documentation
- Advanced life support
- Electronic health records
- Patient triage
- Healthcare compliance
- Patient communication
- Bilingual English and Spanish
- EKG setup
- Bilingual medical terminology
- Splinting and bleeding control
- Intubation and IV skills
- Fast-paced environment adaptation
- Resourcefulness and initiative
- Clinical documentation expertise
- Medical abbreviations
- Stress management techniques
- Professionalism and ethics
- Strong communication skills
- Reliability and punctuality
- Patient care
- Vital signs monitoring
- Blood glucose monitoring
- CPR certification
Certification
- BLS Certification American Heart Association: 01/2024-01/2026
- CPI Nonviolent Crisis intervention 04/2025-04-2026
- Advanced Emergency Medical Technician (AEMT) 09/30/2028
- Registered Nurse 04/2025
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Care Technician
South Texas Health Systems
09.2023 - Current
Billing Specialist
REPPA
05.2021 - Current
Emergency Room Medical Scribe
Doctors Hospital at Renaissance Health System
10.2007 - Current
Advanced Emergency Medical Technician
SEM-T
02.2004 - Current
Advanced Emergency Medical Technician
South Star Ambulance Service
10.1998 - 05.2017
Associate Degree in Nursing - Nursing
Escuela Dr. Enfermeria Jose Cadena Y Cadena
Some College (No Degree) - Advanced Emergency Medical Technician
Texas State Technical College
High School Diploma -
La Joya High School
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