Rosie Gomez
Del Valle,TX
Summary
Experienced clerk with exceptional typing and data entry abilities. Dedicated to providing top-notch services. Knowledgeable about maintaining thorough records. Accuracy-driven, service-oriented, and diligent in completing tasks with minimal supervision. Resourceful and experienced worker offering expertise in customer service. Passionate about utilizing knowledge and skills to excel in delivering excellent services.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clerk
Internal Revenue Service, IRS
06.2023 - Current
- Data entry
- approved or denied requests for tax- payer transcripts
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Receptionist
Del Valle ISD
01.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding students.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Substitute Teacher
Del Valle ISD
04.2018 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Participated in professional development workshops to stay current with educational best practices.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
Bilingual Enrollment Broker
Maximus INC.
04.2016 - 03.2018
- I respond to customer inquiries received by phone regarding their Medicaid eligibility and services.
- I keep a detailed account of all inquiries by documenting every call. The reason for the inquiry and the resolution.
- I help schedule appointments; I maintain positive and professional relationships with all agencies we work with, from verifying coverage to setting up appointments and setting up the patients rides to get there and back.
- Enhanced customer satisfaction by providing efficient enrollment services and addressing concerns promptly.
Office Manager
Bastrop Auto Salvage
08.2015 - 03.2016
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Del Valle High School
Del Valle, TX01.1998
Paraprofessional Certificate - undefined
Austin Community College
Austin, TX02.2020
No Degree - Administrative Assistant Program
Austin Community College
Austin, TX02-2023
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Administrative support
- Filing systems
- Customer communication
- Problem-solving
- Flexible and adaptable
- Customer service
- Microsoft office
- Data entry
- Professional and mature
- Excellent communication
- Data recording
- Document review
- Data entry and 10-key
Certification
- Administrative assistant Program - 2023
- Para Professional Continued Education Training - 2020
Languages
Spanish
Full Professional
Timeline
Clerk
Internal Revenue Service, IRS
06.2023 - Current
Receptionist
Del Valle ISD
01.2020 - 01.2023
Substitute Teacher
Del Valle ISD
04.2018 - 01.2020
Bilingual Enrollment Broker
Maximus INC.
04.2016 - 03.2018
Office Manager
Bastrop Auto Salvage
08.2015 - 03.2016
Paraprofessional Certificate - undefined
Austin Community College
Diploma -
Del Valle High School
No Degree - Administrative Assistant Program
Austin Community College
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