Rosie Gonzalez
Barstow,CA
Summary
To develop knowledge and experience with a position in the medical field. I would like to be able to put my skills in Medical Billing and Coding to good use in an office environment.
Overview
6
6
years of professional experience
Work History
Cashier
Papa Johns
03.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Dollar Tree
01.2017 - 03.2019
- Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Bagging or wrapping purchases to ensure safe transport. Maintain a clean workspace.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Learned store policies and procedures quickly to provide accurate information to customers.
Package handler
FedEx
10.2016 - 07.2018
- Unload and load truck, scanned and placed items ready for transportation, keep records of items loaded and unloaded into the warehouse. Work collaboratively within a team to ensure that all processes are smooth and efficient.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Education
Medical Billing and Coding Certification -
06.2021
Certificate - Medical Billing & Coding
Fontana Adult School
Fontana, CA06-2020
Certificate of Technical Studies - Family Literacy Program
University of Southern California
Los Angeles, CA06-2024
Skills
- Ten Key
- Telephone Etiquette
- Typing 45WPM
- Data Entry
- HIPAA Guidelines
- Verifying Eligibility
- Medical/Terminology
- Workers Comp
- Collections
- EOB/COB
- HMO/PPO/POS
- CMS 1500/UB04
- Posting payments
- Medical/Medicare
Timeline
Cashier
Papa Johns
03.2021 - 09.2022
Cashier
Dollar Tree
01.2017 - 03.2019
Package handler
FedEx
10.2016 - 07.2018
Medical Billing and Coding Certification -
Certificate - Medical Billing & Coding
Fontana Adult School
Certificate of Technical Studies - Family Literacy Program
University of Southern California
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