Summary
Overview
Work History
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Interests
Timeline
Generic

Rosie Grindstaff

Menifee,CA

Summary

Bilingual retail management professional with over 30 years of expertise in leadership and customer service. Committed to cultivating a positive work environment for associates and providing exceptional client and customer experiences. Recognized for leading by example, promoting open communication, and motivating team members to enhance performance and foster a pleasant workplace atmosphere.

Overview

30
30
years of professional experience

Work History

General Store Manager

Total Wine & More
06.2009 - 11.2024
  • Served as Regional Training Store Manager from 2012-2017, overseeing training and development of incoming leadership.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Managed high-pressure situations and met daily deadlines effectively.
  • Implemented strategic staffing and payroll management practices to exceed company benchmarks.
  • Created and implemented sales strategies to achieve targets and enhance store performance.
  • Maintained high standards for store appearance, organization, and cleanliness.
  • Implemented ongoing safety training sessions to strengthen loss prevention measures.
  • Managed and refined company floor plans to improve customer experience.
  • Participated in Train-the-Trainer seminars annually over a five-year period.
  • Mentored and coached over 30 managers at various levels, fostering their professional growth and retention within TWM.
  • Honored with the 'Passion Award,' presented annually to one manager for exceptional passion and leadership.
  • Achieved the lowest turnover rate in the district 11 times and in the region 4 times.
  • Recognized 9 times as the region's top KPM performer.
  • Facilitated comprehensive wine and spirits training, fostering a skilled team for effective sales and consumer classes.
  • Led the training of ASM/SM bench to facilitate the opening of the new San Diego market in 2021.
  • Recognized as district HR captain/expert throughout tenure, contributing to enhanced team management and employee relations.

Department Manager

MERVIN'S
10.2007 - 01.2009
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Earned consistent recognition for leading the department in opening new accounts.

Department Manager

MACY'S, New Mexico
01.2007 - 09.2007
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Executive Manager

Kohls Department Store
09.2003 - 11.2006
  • Recruited for the opening of a new store in an emerging market.
  • Played a key role in the recruitment and opening processes for a second new store in growing market.
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Enhanced team dynamics by implementing regular team-building events, including Relay for Life, bowling league, and team store activities.

Store Manager

COST PLUS WORLD MARKET
02.2001 - 09.2003
  • Led the grand opening of a new market, overseeing all aspects of staffing, marketing, and merchandising.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Received 'Pacesetter' and 'Customer Service All-Star' awards for outstanding contributions.
  • Achieved recognition for maintaining the best-merchandised store in the region.
  • Maintained full staffing levels and achieved high retention rates, earning the Cost Plus World Market yearly award.


Asst Store Manager

Cost Plus World Market, Inc
03.2000 - 01.2001
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Operations Manager

Bed Bath & Beyond
06.1997 - 06.1999
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Skills

  • Team leadership
  • Store operations
  • Customer relations
  • Training and mentoring
  • Product merchandising
  • Talent recruitment
  • Work Planning and Prioritization
  • Sales strategies

Accomplishments

  • Celebrated 0 turn over in the first 2 years of the Temecula opening.
  • Took over a low performing store in Tustin and achieved Top 5 KPMs in the region by years end. Then Top KPMs for the next 5 years in that store, making it the #1 store in Ca during my tenure there.
  • Trained & mentored over 30 sm/asm/dm’s still employed w TWM.

Certification

  • Cicerone Level 1
  • Total Wine Professional
  • RBS - Responsible Beverage Server (CA certification)


Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Interests

Gaming

Puzzles

Travel

Reading

Theater

Timeline

General Store Manager

Total Wine & More
06.2009 - 11.2024

Department Manager

MERVIN'S
10.2007 - 01.2009

Department Manager

MACY'S, New Mexico
01.2007 - 09.2007

Executive Manager

Kohls Department Store
09.2003 - 11.2006

Store Manager

COST PLUS WORLD MARKET
02.2001 - 09.2003

Asst Store Manager

Cost Plus World Market, Inc
03.2000 - 01.2001

Operations Manager

Bed Bath & Beyond
06.1997 - 06.1999

Similar Profiles

CREATE PROFILE
Rosie Grindstaff