Rosie Hall
Customer Support and Data Entry Specialist
Mesa,Arizona
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and efficient Data Entry Clerk with 20 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
22
22
years of professional experience
Work History
Customer Data Entry Support
United Tax Credit
11.2023 - 02.2024
- Data entry policies and procedures in compliance with company standards.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained a high level of accuracy through continuous self-assessment, surpassing company standards consistently.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed data entry protocols, rules and regulations.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Verified accuracy of data entered into system to produce error-free reports.
Tactical Team Support Specialist
Epiq Global
06.2023 - 11.2023
- Trained through various departments' material to gain comprehensive knowledge of workflows, compliance, and quality expectations for class action lawsuit administration and management
- Audited calls from agents same-day to ensure all necessary complaints, escalations, and call details were included in each case file before the file was handed off to the client
- Reinforced performance expectations based on file and call reviews, and provided coaching to agents to improve product quality across the board
- Retained up-to-date knowledge of various softwares and databases in a rapidly evolving environment based on client needs.
Customer Support Representative
Conduent
02.2020 - 11.2021
- Provided comprehensive and timely customer support to inbound calls
- Displayed active listening and problem solving skills to those reaching out
- Performed timely, accurate data entry on a regular basis, working with various Windows suites
- Retained in depth and up-to-date product knowledge to provide the best possible service
- Assisted other departments, including technical support, when needed or requested, retaining knowledge about compliance and workflows for various positions companywide
- Scheduled appointments for staff and clients.
Data Analyst
Zenem Security Co.
07.2018 - 11.2019
- Collaborated with cross-functional teams to ensure data integrity and accuracy.
- Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs.
- Developed and maintained data warehouses and data marts to support business operations.
- Safeguard computer files against modification, destruction, or disclosure.
- Folllowed security policies, plans and procedures for organizational protection.
- Maintained compliance with industry regulations by ensuring proper implementation of relevant data protection standards.
Overnight Inventory Team Member
Lowe's
11.2017 - 06.2018
- Stocked and organized a high volume of inventory in a timely manner
- Recognized and resolved stock discrepancies for business needs
- Provided quality control for damaged, worn, or defective stock
- Kept store organized and accessible for a seamless customer experience.
Customer Service Representative
West Business Solutions
04.2016 - 06.2018
- Serviced inbound calls from clients with high customer service standards
- Maintained diligent attention to detail regarding data entry, compliance expectations, and customer concerns
- Worked seamlessly within various Windows suites.
Education
Associate of Arts - PCA Nurse
The Arc School of Nursing
Jackson, MS.05.2013
Associate of Arts - Business Administration And Management
Riley's College
Greenville, MS. United States06.1989
Skills
- Customer Support
- Data Entry
- Office Administration
- Problem-Solving
- Time Management
- Quality Control and Assurance
- Project Management
- Inventory Management
- Compliance Expertise
- Data Security
- Filing and data archiving
References
- Genevieve Marziani, (215) 435-0925, whoisgenevievemar@gmail.com
- Rebecca Plummer, (480) 819-6178, rebeccaangel12@gmail.com
Timeline
Customer Data Entry Support
United Tax Credit
11.2023 - 02.2024
Tactical Team Support Specialist
Epiq Global
06.2023 - 11.2023
Customer Support Representative
Conduent
02.2020 - 11.2021
Data Analyst
Zenem Security Co.
07.2018 - 11.2019
Overnight Inventory Team Member
Lowe's
11.2017 - 06.2018
Customer Service Representative
West Business Solutions
04.2016 - 06.2018
Associate of Arts - PCA Nurse
The Arc School of Nursing
Associate of Arts - Business Administration And Management
Riley's College
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