Summary
Overview
Work History
Education
Skills
Awards
Timeline
RegisteredNurse
Rosie Heredia

Rosie Heredia

Indio,CA - California

Summary

To obtain and maintain a position within a Company that will allow for growth and self improvement.

A highly motivated Accounts Professional with solid Customer Service relation skills. With over 20 Yrs. of Customer Service experience, 6 Yrs. In Accounts Payable & Receivables, scheduling, Insurance Verification and billing. Areas of strength include, but not limited to: Windows XP, Windows Vista, Micro Soft Word, Quick Books, Dentrex, Wallrus, & EYE MD. Collections, Data Entry, Humphrey Field Analyzer, Auto Refractor Keraometer, Nidek Fundus Photo. General knowledge of all basic office equipment. I am fluent in the Spanish Language. Above all I am a Trustworthy and Ethical Individual that is a fast learner and not afraid of new challenges. I am a Caring, loving, companionate person with 6 Yrs. Experience in private home health care. 6 Yrs. experience in caring for newborn infants to 4 Yr. Olds, planning crafts, activities, reading & teaching as a volunteer in Destiny Church Children's Ministry.

Overview

38
38
years of professional experience

Work History

Home Care Provider

State OF Califirnia IHSS Program
08.2020 - 04.2025

Provided assistance in all daily aspects, which included but not limited to meal preparations, keeping a clean home environment. Companionship, bathing exercise and medication management. Shopping, paid monthly home expenses, ordered supplies. Scheduled Dr. appts & drove her to them. Provided wound care when needed and assisted in personal hygiene.

Home Care Provider

Julie Gates
08.2020 - 12.2024

Provided assistance in all daily aspects, which included but not limited to meal preparations, keeping a clean home environment. Companionship, exercising, medication management, shopping, running errands. Assisted in personal hygiene. Laundry and ironing. Making appointments and driving her to them.

Homecare Provider

Michael Mirelez
01.2011 - 06.2020
  • Provided homecare for a 10 Yr. old, which included but not limited to meal preparations, keeping a clean Home environment, and help with schooling.
  • Provided transportation as needed.
  • Planning daily activities.

Homecare Provider

Martha Fraim
08.2013 - 10.2013
  • Provided assistants in all daily aspects, which included but not limited to meal preparations, keeping a clean home environment.
  • Companionship, bathing, exercise and administration of medications.
  • Provided day and overnight care when needed.
  • Transportation to appointments when needed.

Homecare Provider

Melinda Sorenson
01.2011 - 01.2013
  • Provided assistants in all daily aspects, which included but not limited to meal preparations, keeping a clean home environment, laundry, and ironing.
  • Companionship, bathing exercise and administration of medications.
  • Provided day and overnight care when needed.
  • Provided transportation to appointments when needed.

Homecare Provider

Barbara Cox
01.2010 - 01.2013
  • Provided assistants in all daily aspects, which included but not limited to meal preparations, keeping a clean home environment, laundry, and ironing.
  • Companionship, bathing, exercise and administration of medications.
  • Provided day and overnight care when needed.
  • Provided transportation to appointments when needed.

Front Office/Surgery Scheduling Coordinator

Desert Eye and Laser
01.2010 - 01.2011
  • Front Office duties including checking in/out patients, scheduling appointments, insurance verifying, Accounts receivable, collections.
  • Set up new patient files.
  • Surgery Treatment and Scheduling Coordinator.
  • Help patients obtain Care Credit.
  • Transmit prescriptions using EScribe & Prepare referrals.
  • Back office duties perform Fundus Photo, Auto Refractions, Visual Fields, Visual Acuity and Interocular Pressure test.

Office Administrator

Dr. Robert Johnson, D.D.S.
01.2002 - 01.2010
  • Customer Service.
  • Patient Treatment Coordinator, set up and maintained patient records, verified and billed Insurance.
  • Scheduling, ordered office supplies, Accounts Receivable & Payable, Payroll, managed And reconciled bank accounts.

Account Specialist

Waste Management Inc.
01.1987 - 01.2002
  • Provided customer service, verified and billed invoices, educated Customers on services provided.
  • Set up and canceled customer accounts.
  • Was in charge of handling all of Desert Sands Unified accounts.
  • Handled irate customers and resolved issues in a timely & effective manner.
  • Accounts Receivable, collections.
  • Driver dispatch and sequenced Driver’s routes to insure best possible productivity, handled Special Waste & Recycling assessments.
  • Awarded “Employee of the Year” December 1998
  • Awarded highest Customer Service score by Silent Shopper several times throughout the years.

Education

Graduate - undefined

Coachella Valley High School
01.1980

Skills

  • Case management experience
  • Client documentation
  • Infection control
  • Care plan adherence
  • Personal hygiene support
  • Care plan assessment
  • End-of-life care
  • Family education
  • Verbal and written communication
  • Patient transportation
  • Client safety and first aid
  • Housekeeping
  • Toileting assistance
  • Pain management
  • Medication administration
  • Mobility assistance
  • Medication monitoring
  • Emotional support
  • Compassionate client care
  • Wound care
  • Hospice care

Awards

  • Employee of the Year, 12/01/98
  • Highest Customer Service Score by Silent Shopper, Various Dates

Timeline

Home Care Provider

State OF Califirnia IHSS Program
08.2020 - 04.2025

Home Care Provider

Julie Gates
08.2020 - 12.2024

Homecare Provider

Martha Fraim
08.2013 - 10.2013

Homecare Provider

Michael Mirelez
01.2011 - 06.2020

Homecare Provider

Melinda Sorenson
01.2011 - 01.2013

Homecare Provider

Barbara Cox
01.2010 - 01.2013

Front Office/Surgery Scheduling Coordinator

Desert Eye and Laser
01.2010 - 01.2011

Office Administrator

Dr. Robert Johnson, D.D.S.
01.2002 - 01.2010

Account Specialist

Waste Management Inc.
01.1987 - 01.2002

Graduate - undefined

Coachella Valley High School
Rosie Heredia