Rosie Kraemer
Half Moon Bay,CA
Summary
Dedicated veterinary technician assistant with expertise in venipuncture and specimen handling, honed at Crystal Springs Pet Hospital. Proven ability to enhance patient care through compassionate support and effective communication. Successfully collaborated with veterinary teams to ensure optimal treatment outcomes, demonstrating a commitment to animal welfare and client satisfaction.
Overview
20
20
years of professional experience
Work History
Vet Technician Assistant
Crystal Springs Pet Hospital
San Mateo, CA
10.2019 - Current
- Assisted veterinarians with routine animal examinations and procedures.
- Maintained cleanliness and organization of treatment areas and equipment.
- Observed animal behavior and reported any changes to veterinary staff.
- Provided basic care for animals, including feeding, bathing, and exercising.
- Supported the administration of medications as directed by veterinary professionals.
- Documented patient information accurately in electronic medical records systems.
- Educated pet owners on proper care practices and preventive measures.
- Prepared surgical instruments and assisted during various clinical procedures.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites and administering anesthesia monitors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Performed testing and completed blood counts.
- Prepared animals for surgical procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and processed samples for laboratory testing.
Client Service Representative
San Francisco SPCA
09.2015 - 10.2019
- Provided exceptional customer support, resolving inquiries and issues promptly and effectively.
- Cultivated strong client relationships through active listening and tailored solutions.
- Coordinated communication between departments to enhance service delivery and client satisfaction.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about hospital appointments and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Adoption Counselor
Peninsula Humane Society and SPCA
San Mateo, CA
06.2005 - 11.2010
- Conducted comprehensive assessments of potential adopters to ensure suitability and readiness for pet ownership.
- Developed and implemented adoption counseling strategies to enhance client engagement and satisfaction.
- Collaborated with veterinary professionals to address health concerns of adoptable animals, ensuring informed decisions by adopters.
- Facilitated educational workshops on responsible pet ownership and the adoption process for prospective clients.
Education
Certificate -
Bay Area Medical Academy
San Francisco, CA07-2025
Bachelor of Arts - Illustration
Academy of Art University
San Francisco, CA06-2006
Carlmont High School
Belmont06-1999
Skills
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- HIPAA compliance
- Blood collection techniques
- Specimen labeling procedures
- Skin puncture
- Butterfly venipuncture
Timeline
Vet Technician Assistant
Crystal Springs Pet Hospital
10.2019 - Current
Client Service Representative
San Francisco SPCA
09.2015 - 10.2019
Adoption Counselor
Peninsula Humane Society and SPCA
06.2005 - 11.2010
Certificate -
Bay Area Medical Academy
Bachelor of Arts - Illustration
Academy of Art University
Carlmont High School