Rosie Marsh
Justice,Il
Summary
Demonstrated achiever with professional customer service skills. Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively. Experienced in office clerical, call center customer service, supervisor experience. Comfortable with interfacing will all levels of management and the public. Able to make decisions and work independently Hardworking employee enthusiastic about learning medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Overview
11
11
years of professional experience
Work History
CCHHS Driver
Superior Ground Ambulance
Elmhurst, IL
04.2021 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Medicar Driver
Superior Ground Ambulance
Elmhurst, IL
08.2020 - 04.2021
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Shoe Department Associate
Kohls Dept Store
Crete, IL
09.2018 - 05.2020
- Worked directly with store management with sales production /marketing/stocking
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Dietary Food Service Worker/Cashier
Southland College Prep
Richton Park, IL
08.2018 - 05.2019
- Work directly with Dietary Manager with lunch preparation/ events
- Clean /sanitize workspace
- Food prep/ distribution/ food set up
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Supervisor/Cook Shift Leader
Symphony At 87th Street
Chicago, IL
06.2017 - 08.2018
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Supervised and enhanced work of 5-person team producing more than 120 plates per day.
Certified Nurse’s Aide
Glenwood Nursing Rehab
Glenwood, IL
04.2017 - 06.2017
- Held key responsibility in assisting elderly with PM and AM care
- Clinical data entry for sufficient charting in regard to Medicare and Medicaid
- Transport to Dialysis Unit / Weigh in of patient
- Monitor input/ output
- Turn reposition, toileting
- Other duties as assigned
- Utilized approved restorative approaches and adhered to treatment plans in execution of patient care, making recommendations as needed.
Temp Worker
Nexus Employment Solutions
Highland, IN
10.2016 - 11.2016
- Sorted, packed and gave final inspection prior to shipping / distribution of plastics, screws and mechanical parts for Tech Air
- Prepared orders for customers
- Gave reports to shipping and receiving
- Loaded, unloaded and moved material to and from storage and production areas.
- Adhered to company policies, safety procedures and performance standards.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Observed packing operations to verify conformance to specifications.
Clinical Data Reviewer
AIM Specialty Health
Westchester, IL
03.2008 - 07.2013
- Collected, reviewed and analyzed data from diverse departments for healthplan needs.
- Trained staff on procedures and software program usage.
- Utilized data effectively
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in call center fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Masters - Organizational Management / Specialization Healthcare Admin
Ashford University
4.2014
B.A. Degree - Organizational Communication
Ashford University
4.2012
Associates Degree - General Studies
Olive Harvey Community College
5.2004
Skills
- Confidentiality Understanding
- Navigational Systems and GPS
- Passenger Assistance
- Documentation and Recordkeeping
- Safe Driving Techniques
- Heavy Lifting
- Vehicle Maintenance
- Verbal and Written Communication
- Loading and Unloading
- Customer Service
Affiliations
Valley Kingdom Ministries
Alumni Ashford University
Timeline
CCHHS Driver
Superior Ground Ambulance
04.2021 - Current
Medicar Driver
Superior Ground Ambulance
08.2020 - 04.2021
Shoe Department Associate
Kohls Dept Store
09.2018 - 05.2020
Dietary Food Service Worker/Cashier
Southland College Prep
08.2018 - 05.2019
Supervisor/Cook Shift Leader
Symphony At 87th Street
06.2017 - 08.2018
Certified Nurse’s Aide
Glenwood Nursing Rehab
04.2017 - 06.2017
Temp Worker
Nexus Employment Solutions
10.2016 - 11.2016
Clinical Data Reviewer
AIM Specialty Health
03.2008 - 07.2013
Masters - Organizational Management / Specialization Healthcare Admin
Ashford University
B.A. Degree - Organizational Communication
Ashford University
Associates Degree - General Studies
Olive Harvey Community College
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